The Impact on Organisational Performance category is searching for best practice and innovation in workplace and/or facilities management, showing significant contribution to the performance of the organisation and the resulting benefits for its shareholders, employees and customers. This might be through a cultural change programme leading to; improved output and efficiency, possibly reduced cost or added value, increased revenue and greater customer or employee satisfaction. This category is about impact so the judges want to see submissions that are evidence based and demonstrate results that have a lasting impact on the organisation’s performance. Equal merit will be given to entries representing teams within an organisation as well as those representing the organisation as a whole. They can be internal, focused on people and efficiency, or external looking at improving the service given to customers.
Lead Judge: David Sharp
Finalists in the Impact on Organisational Performance category of the IWFM Awards 2019 are:
EDGE, Heathrow Airport
Heathrow’s in-house team provide FM services at Europe’s busiest airport hub. Through “The EDGE” organisational change programme the team is empowered to, take ownership, understand why, be professional and think customer in everything they do, setting new standards and service levels for future business growth.
UK Operations Team, Rolls-Royce and Mitie
The UK Operations team delivers facilities services for Rolls-Royce in the UK and is formed of representatives from the in-house Group Property team and supply partner Mitie. In 2018 they collectively embarked on a journey to transfer the FM delivery to ensure the workspaces they managed created inspriring environments for Rolls-Royce colleagues to pioneer world leading power systems.
Improving employee satisfaction and office design through the introduction of height-adjustable desks, Skyscanner Edinburgh
Skyscanner keeps its employees at the heart of the company strategy by ensuring their engagement, health and happiness. The internal data confirmed the need of introducing the sit/stand desks for all employees. Edinburgh office became the primary choice. Despite the complexity of the project, the team celebrated its success by providing the desks and improving the office design.
Transforming a national broadcaster in Scotland, Interserve and the BBC
Interserve and BBC Workplace has designed and delivered a major programme of physical and operational change at Pacific Quay in Glasgow. While directly supporting the roll-out of a brand new channel – BBC Scotland – in February 2019, the project is just one part of a wider scheme to support organisational performance.
Impact on Organisational Performance, Standard Chartered Bank, Mace Macro and Leesman
This joint Standard Chartered Bank (SCB), Leesman and Mace Macro (Macro) team has demonstrated how employee feedback on how effectively the workplace supports them is critical to organisational performance. Being an integral part of SCB’s Property Services team has given Macro the ability to raise customer and employee satisfaction levels across the SCB portfolio.