This category seeks to identify and recognise a stand-out product or service that, through its development and utilisation, has had the most positive impact on workplace and facilities management provision. Developing new products and services, or utilising existing ones in new and innovative ways is a continuous challenge in most organisations. It demands planning and engagement with customers and project teams; it invites research into industry best practice, often seeking inspiration and ideas from many aspects represented through the range of sectors and activities covered by our profession. The Judges are looking for evidence of how product and service development has been managed in the business overall, and how this has been targeted ultimately toward the benefit of the customer and end-user. This category is about recognising innovation so entries must show what was new or different about the product or process from what had gone before. The optimum level of information needs to be included in support of the submission, demonstrating real value both to those who use it and those who benefit from its use.
Lead Judge: Mark Griffiths
Finalists in the Innovation in Products and/or Processes category of the IWFM Awards 2019 are:
The IMPACT Programme, OCS Group UK
OCS’s new cleaning process, IMPACT, launched in May 2018, ensures that all front-line cleaning staff are delivering best practice standards and supporting their own safety and well-being. It also provides a career progression from cleaning operative to supervisor to cleaning coach and beyond to ensure staff are engaged and motivated.
SUPERPROOF has pioneered techniques to effectively, safely and humanely proof buildings against mice without using rodenticides or traps. It is part of SafeGroup Ltd, the emergency soft FM specialist. SUPERPROOF is a Which? Trusted Trader and is CEPA-certified to the EN 16636 European quality standard for pest management services.
Property/Workplace Integrator, Sodexo
Sodexo’s Integrator is a new service that provides clients with a single interface and capability for their property services function. With an innovative new contracting model, the client can contract the best suppliers for their workplace needs (including local and small businesses). We provide integrated management of processes, systems and people, and a full spectrum of industry leading expertise across real estate, capital projects, asset management, supply chain management, programme and project management, QSE and commercial management. We work to ensure trusted data supports more informed, strategic decision-making for our clients.
Evidencing compliance on-site via the ‘Customer check in check out app, VINCI Facilities
VINCI Facilities’ innovative app enables engineers and supply chain personnel to digitally check in/out at clients’ facilities, and for their accreditations, qualifications and credentials to be instantly viewable for verification. Integration with VINCI Facilities’ CAFM system ensures data is delivered in real-time. The app’s received exceptional feedback from stakeholders, with experts stating that it’s set a new industry benchmark.