FM Service Provider of the Year (SME) 2014

The FM Service Provider of the Year Award (SME) recognises outstanding service delivery and excellence from any SME service provider.

Overview

Winner: Premier Workplace Services
Initiative: Major relocation projects, moves and changes
Sponsored by: Portico

About

Premier is a medium sized enterprise with a turnover of £13m, employing 180 staff and with a fleet of 42 vehicles. Over 70% of its business is repeat work from clients many of whom the company has been servicing for many years. The company has four divisions – Premier Moves, Premier Systems IT, Premier Interior Solutions and Premier Sustain which combine to make a comprehensive service for major relocation projects, moves and changes for companies such as KPMG, the Parliamentary Estates Director, Heathrow Airport and Tesco Stores. Premier included numerous examples of successfully delivering complex and large scale relocation projects with major clients as well as highly successful smaller moves and changes which makes them this years’ Service Provider of the Year.

Chelsea and Westminster Hospital required a full range of specialist move management services for their entire hospital portfolio which is one of the busiest and most diverse trusts in the NHS. They were looking for a professional and experienced relocation partner with extensive knowledge of working in the NHS. The project took place over four phases and an 18 month period. 1,000 staff across 5 buildings over two sites were relocated including 5 medical wards, 15 administration departments, 34 medical support teams and the hospital school. Specialist teams were also involved to relocate the medical records store and laboratory areas.

Premier’s core service involves working with clients who need to create better or more appropriate working environments, refurbish or refresh their offices, relocate to new premises or conduct internal departmental moves and changes. This is typically required without any office downtime. Many clients are keen to find the most sustainable solution for their needs. Premier smoothly transition organisations by working with its clients at the planning stage and to provide expertise early on. The company says that it is this joined up approach that has led to the client longevity the company enjoys. As most clients require continuous operations Monday-Friday, Premier delivers its services out of hours and re-establishes a full working environment prior to the next working day. It also offers a weekend refresh service that sees staff leave on the Friday and return to a fully refurbished office the following Monday.

Premier receives excellent qualitative feedback from their clients with overall satisfaction levels above 90%. Transparent, close monitoring and management via client feedback is fed into continuous improvement.

Premier’s professional service and great reputation comes from a set of repeat customer who have good things to say about the company. It has successfully integrated a sustainable business model into its service delivery. It is clear that Premier excels in executing complex and sometimes specialised projects whilst listening to their clients and investing in staff, resources and facilities.

The Judges said

Premier Workplace Services are a growing and highly successful moves management organisation with a strong defining service ethic that has enabled the company to expand and develop new and allied services lines for an impressive range of customers.

Premier has grown and recently refocused its activities to make better use of the inter-related nature of the service offering across client workspace. Distinguished by their relentless dedication to core service, business-as-usual, as well as ground-breaking sustainable business practices, Premier has created a valued service to clients that also supports their notable charitable and service-in-the-community achievements.