Savills RISE, Savills UK
Savills RISE sets out to transform the delivery of services to the office and mixed-use sectors creating a framework for continual improvement.
RISE is a scoring framework for assessing performance and identifying gaps in customer service across properties managed by the firm. It maps the customer journey inside a property and enables collaboration between Savills and its service partners to deliver the best customer experience for occupiers, residents, visitors and clients. As well as customer service assessment criteria includes building performance, sustainability, health and wellness, environmental credentials and security.
It is independently audited so it can be benchmarked within the portfolio and the delivery of bespoke and innovative customer experience.
Savills has rolled out RISE across the portfolio of prime assets with more than 30 buildings onboard and three fully certified buildings. Improvements have included engaging occupiers, creating a community portal for information, customer feedback and launching a customer charter.
The judges saw the initiative as a leading example of a tool that can really drive forward Customer Excellence.