Kier Workplace Services and Cardiff Council
Kier has provided technical service FM across Cardiff Council’s diverse estate of more than 750 buildings for the last five years, increasing the amount of project work conducted and migrating a considerable amount of its service provision to a self-delivery model during that time.
Services range from mechanical, electrical and building fabric maintenance, statutory testing and annual servicing of all aspects of the FM environment.
As well as forming close relationships with their client-side counterparts, the Kier team has recruited six new apprentices and retained a further three former apprentices, thus demonstrating local job opportunities, professional development and succession planning.
Over the contract term the Kier team has built a solid, co-operative working relationship with the Cardiff Council team. Recognising Cardiff’s aim of becoming Europe’s most liveable capital city with a focus on an economy that benefits all its citizens, Kier saw an opportunity to increase its direct labour as a way of providing improved customer service to the council and its customers.