Entries for the IWFM Impact Awards 2021 are now open with 18 categories to choose from. 

Organisation categories

Workplace Experience: Office/Corporate Environment

This award celebrates the people, projects and/or initiatives which have delivered an outstanding experience for all of those who interact with the workplace e.g. employees, visitors and customers alike.

Entries should demonstrate how people, projects and/or initiatives have positively impacted on the workplace experience, including for example the embedding of culture and values, promoting business growth, improving efficiency and/or productivity, increasing employee engagement, improving health and wellbeing, and delivering greater customer satisfaction.

Entries may represent organisations, teams or individuals and may include multiple buildings or individual workspaces.

The IWFM Impact Awards 2021 recognise people, projects and initiatives that have positively impacted on the workplace experience over the past three years (i.e. since 1 January 2018). Entries will not be accepted if they are in the planning and/or development stages.

Who should enter?
Entries can be made by organisations, in-house teams or outsourced service providers. Collaborative submissions between organisations, in-house teams and outsourced service providers will also be accepted. Entries will not be accepted from initiatives which are planned, in development or in progress

What the judges are looking for

  • Recognised tools being deployed to map existing workplace experience and future need and how these insights were met during the project.
  • Evidence of real collaboration and inclusivity – breaking down barriers and boundaries within and beyond the organisation to deliver the project or initiative.
  • Clear connections between the improvement in workplace experience/performance and how these led to better business outcomes.
  • An outline of how workplace experience is continually monitored beyond the project to support iterative improvements.
  • Examples of how physical workspace and related services were shaped to create an overall experience.
  • Testimonials of what the real tangible and measurable difference has been for all those who use and interact with the workspace as a result of this project or initiative.

Entry questions

  1. Provide an executive summary of your entry to ensure that the judges or a person with no prior knowledge can quickly understand it. A recommended approach is to write this for a person with no prior knowledge of your area of expertise/industry. (400 words maximum)
  2. Set out how the project or initiative is aligned with the organisational mission, vision and values – highlighting the core priorities and objectives. (400 words maximum)
  3. Explain the project or initiative lifecycle – from inception through delivery and evaluation. This could include how scope was defined and objectives were set; use of research and benchmarks and how organisational ‘buy in’ was achieved. (400 words maximum)
  4. Describe how the initiative was actually delivered. This could include change management processes; collaboration decisions; obstacles encountered and how they were overcome. (250 words maximum)
  5. Evidence the measured impact of the project or initiative. Demonstrate what tangible difference it has made, how this is measured and how it met with the stated objectives of the initiative. Include both quantitative and qualitative evidence; bring your success story to life with examples, anecdotes and testimonials (400 words maximum)
  6. What are the next steps for continuous improvement and building upon the impact of your project or initiative? (250 words maximum)
  7. Summarise your key learnings from the implementation of your project or initiative, and how you have shared these beyond your organisation. (250 words maximum)

ENTRY DEADLINE: midday (BST) on Tuesday 4 May

ENTRY FEE: £250+VAT

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Workplace Experience: Non-office/Corporate Environment

In recognition that a workplace does not necessarily imply an office or corporate environment, this award is focussed on the amazing work that takes place within a diverse range of other workspaces – for example hospitals, universities, oil rigs, stadia, museums and laboratories.

This award celebrates the people, projects and/or initiatives which have delivered an outstanding experience for all of those who interact within the non-office/corporate workplace e.g. employees, visitors and customers alike.

Entries should demonstrate how people, projects and/or initiatives have positively impacted on the workplace experience, including for example the embedding of culture and values, promoting business growth, improving efficiency and/or productivity, increasing employee engagement, improving health and wellbeing, and delivering greater customer satisfaction.

Entries may represent organisations, teams or individuals and may include multiple buildings or individual workspaces.

The IWFM Impact Awards 2021 recognise people, projects and initiatives that have positively impacted on the workplace experience over the past three years (i.e. since 1 January 2018). Entries will not be accepted if they are in the planning and/or development stages.

Who should enter?

Entries can be made by organisations, in-house teams or outsourced service providers. Collaborative submissions between organisations, in-house teams and outsourced service providers will also be accepted.

Entries will not be accepted from initiatives which are planned, in development or in progress.

What the judges are looking for

  • Recognised tools being deployed to map existing workplace experience and future need and how these insights were met during the project.
  • Evidence of real collaboration and inclusivity – breaking down barriers and boundaries within and beyond the organisation to deliver the project or initiative.
  • Clear connections between the improvement in workplace experience/performance and how these led to better business outcomes.
  • An outline of how workplace experience is continually monitored beyond the project to support iterative improvements.
  • Examples of how physical workspace and related services were shaped to create an overall experience.
  • Testimonials of what the real tangible and measurable difference has been for all those who use and interact with the workspace as a result of this project or initiative.

Entry questions

  1. Provide an executive summary of your entry to ensure that the judges or a person with no prior knowledge can quickly understand it. A recommended approach is to write this for a person with no prior knowledge of your area of expertise/industry. (400 words maximum)
  2. Set out how the project or initiative is aligned with the organisational mission, vision and values – highlighting the core priorities and objectives. (400 words maximum)
  3. Explain the project or initiative lifecycle – from inception through delivery and evaluation. This could include how scope was defined and objectives were set; use of research and benchmarks and how organisational ‘buy in’ was achieved. (400 words maximum)
  4. Describe how the initiative was actually delivered. This could include change management processes; collaboration decisions; obstacles encountered and how they were overcome. (250 words maximum)
  5. Evidence the measured impact of the project or initiative. Demonstrate what tangible difference it has made, how this is measured and how it met with the stated objectives of the initiative. Include both quantitative and qualitative evidence; bring your success story to life with examples, anecdotes and testimonials (400 words maximum)
  6. What are the next steps for continuous improvement and building upon the impact of your project or initiative? (250 words maximum)
  7. Summarise your key learnings from the implementation of your project or initiative, and how you have shared these beyond your organisation. (250 words maximum) 

ENTRY DEADLINE: midday (BST) on Tuesday 4 May

ENTRY FEE: £250+VAT

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Positive Climate Action: Large Organisation (> 500 employees)

The buildings we occupy are significant contributors to carbon emissions as is our behaviour in those buildings, from energy efficiency and waste management, to recycling and reduction in the use of non-sustainable plastics.

The Government has committed to ‘zero carbon’ by 2050 and the workplace and facilities management profession is in a prime position to help the UK achieve this goal, to make a lasting impact for the greater good and to show the way to others. This award showcases the positive action taking place in the industry in larger organisations.

This category is for organisations with more than 500 employees. The organisation size relates to where the project is taking place, not who is delivering it.

The IWFM Impact Awards 2021 recognise work and projects that were completed or operational over the last three years (since 1 January 2018).

Who should enter?

Entries are open to individuals, organisations, in-house teams, service providers and suppliers to the industry. Entries will not be accepted from initiatives which are at inception or early planning stages or without demonstrable results.

What the judges are looking for

  • Evidence of the practical implementation of environmentally friendly practices and specifically the role of workplace and facilities management in their success (including economic and/or wider societal implications)
  • Evidence that the initiative raises the bar on current best practice and goes beyond “the day job”
  • Initiatives which demonstrate leadership and help to unlock workplace sustainability for the organisation
  • The use of technology and/or capitalising on changes to the way people work or travel, or occupy premises

Entry questions

  1. Provide an executive summary of your entry to ensure that the judges or a person with no prior knowledge can quickly understand it. A recommended approach is to write this for a person with no prior knowledge of your area of expertise/industry. (400 words maximum)
  2. Set out how the project or initiative is aligned with the organisational mission, vision and values – highlighting the core priorities and objectives. (400 words maximum)
  3. Explain the project or initiative lifecycle – from inception through delivery and evaluation. This could include how scope was defined and objectives were set; use of research and benchmarks and how organisational ‘buy in’ was achieved. (400 words maximum)
  4. Describe how the initiative was actually delivered. This could include change management processes; collaboration decisions; obstacles encountered and how they were overcome. (250 words maximum)
  5. Evidence the measured impact of the project or initiative. Demonstrate what tangible difference it has made, how this is measured and how it met with the stated objectives of the initiative. Include both quantitative and qualitative evidence; bring your success story to life with examples, anecdotes and testimonials (400 words maximum)
  6. What are the next steps for continuous improvement and building upon the impact of your project or initiative? (250 words maximum)
  7. Summarise your key learnings from the implementation of your project or initiative, and how you have shared these beyond your organisation. (250 words maximum) 

ENTRY DEADLINE: midday (BST) on Tuesday 4 May

ENTRY FEE: £250+VAT

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Positive Climate Action: Small Organisation (< 500 employees)

The buildings we occupy are significant contributors to carbon emissions as is our behaviour in those buildings, from energy efficiency and waste management, to recycling and reduction in the use of non-sustainable plastics.

The Government has committed to ‘zero carbon’ by 2050 and the workplace and facilities management profession is in a prime position to help the UK achieve this goal, to make a lasting impact for the greater good and to show the way to others. This award showcases the positive action taking place in the industry in smaller organisations.

This category is for organisations with fewer than 500 employees. The organisation size relates to where the project is taking place, not who is delivering it.

The IWFM Impact Awards 2021 recognise work and projects that were completed or operational over the last three years (since 1 January 2018).

Who should enter?

Entries are open to individuals, organisations, in-house teams, service providers and suppliers to the industry. Entries will not be accepted from initiatives which are at inception or early planning stages or without demonstrable results.

What the judges are looking for

  • Evidence of the practical implementation of environmentally friendly practices and specifically the role of workplace and facilities management in their success (including economic and/or wider societal implications).
  • Evidence that the initiative raises the bar on current best practice and goes beyond “the day job”.
  • Initiatives which demonstrate leadership and help to unlock workplace sustainability for the organisation.
  • The use of technology and/or capitalising on changes to the way people work or travel, or occupy premises.

Entry questions

  1. Provide an executive summary of your entry to ensure that the judges or a person with no prior knowledge can quickly understand it. A recommended approach is to write this for a person with no prior knowledge of your area of expertise/industry. (400 words maximum)
  2. Set out how the project or initiative is aligned with the organisational mission, vision and values – highlighting the core priorities and objectives. (400 words maximum)
  3. Explain the project or initiative lifecycle – from inception through delivery and evaluation. This could include how scope was defined and objectives were set; use of research and benchmarks and how organisational ‘buy in’ was achieved. (400 words maximum)
  4. Describe how the initiative was actually delivered. This could include change management processes; collaboration decisions; obstacles encountered and how they were overcome. (250 words maximum)
  5. Evidence the measured impact of the project or initiative. Demonstrate what tangible difference it has made, how this is measured and how it met with the stated objectives of the initiative. Include both quantitative and qualitative evidence; bring your success story to life with examples, anecdotes and testimonials (400 words maximum)
  6. What are the next steps for continuous improvement and building upon the impact of your project or initiative? (250 words maximum)
  7. Summarise your key learnings from the implementation of your project or initiative, and how you have shared these beyond your organisation. (250 words maximum) 

ENTRY DEADLINE: midday (BST) on Tuesday 4 May

ENTRY FEE: £250+VAT

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Social Value

Workplace and facilities management at its heart is a people business. The impact that our activities have on workplace communities, local communities and individual families can be profound. This award celebrates the very best and most impactful initiatives which have made a significant contribution to wider society.

The category recognises organisations, individuals or teams creating positive and tangible social value through excellent workplace and facilities management practices or as part of a social responsibility initiative.

The IWFM Impact Awards 2021 recognise work and projects that were completed or operational over the last three years (since 1 January 2018).

Who should enter?

Entries can come from in-house teams, service providers, or by a collaboration between a number of parties. Eligible entries are those which can demonstrate that a sustained impact on society and social value has been created, evolved and delivered, ideally, during the last three years. Entries will not be accepted from initiatives which are planned, in development or in progress.

What the judges are looking for

  • The Judges expect to see a methodical approach to the generation of social value through their respective initiatives.
  • Real external impact (beyond the organisation itself) and/or of positive influence on a community helped by the intervention.
  • Evidence of re-purposing or re-positioning the FM function to a wider purpose. If the intervention was resulting from COVID was there a supporting business continuity plan to avoid adversely affecting (or to help return effectively to BAU)?
  • Operating in a structured way or within an insightful framework that considers intended impacts (e.g. social value framework).

Entry questions

  1. Provide an executive summary of your entry to ensure that the judges or a person with no prior knowledge can quickly understand it. A recommended approach is to write this for a person with no prior knowledge of your area of expertise/industry. (400 words maximum)
  2. Set out how the project or initiative is aligned with the organisational mission, vision and values – highlighting the core priorities and objectives. (400 words maximum)
  3. Explain the project or initiative lifecycle – from inception through delivery and evaluation. This could include how scope was defined and objectives were set; use of research and benchmarks and how organisational ‘buy in’ was achieved. (400 words maximum)
  4. Describe how the initiative was actually delivered. This could include change management processes; collaboration decisions; obstacles encountered and how they were overcome. (250 words maximum)
  5. Evidence the measured impact of the project or initiative. Demonstrate what tangible difference it has made, how this is measured and how it met with the stated objectives of the initiative. Include both quantitative and qualitative evidence; bring your success story to life with examples, anecdotes and testimonials (400 words maximum)
  6. What are the next steps for continuous improvement and building upon the impact of your project or initiative? (250 words maximum)
  7. Summarise your key learnings from the implementation of your project or initiative, and how you have shared these beyond your organisation. (250 words maximum) 

ENTRY DEADLINE: midday (BST) on Tuesday 4 May

ENTRY FEE: £250+VAT

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Wellbeing

It is increasingly understood that our wellbeing is impacted by our work and surroundings. Research shows that in adulthood, some of the biggest factors influencing overall wellbeing include employment, relationships and health – both our physical and our mental health. The workplace matters, because it can impact all three and the workplace and facilities management profession has the levers to make a difference. This award recognises initiatives that have positively impacted the wellbeing of people and the activities they support.

The IWFM Impact Awards 2021 recognise work and projects that were completed during or were operational over the last three years (since 1 January 2018).

Who should enter?

In-house and outsourced workplace and facilities management service providers, organisations or businesses who can clearly demonstrate wellbeing best practice. An entry can also be a joint submission between end user and service provider. Entries will not be accepted from initiatives which are planned, in development or in progress.

What the judges are looking for

  • Evidence that the initiative was employee or end-user centred and how it took into account diverse needs.
  • Evidence of how entrants report on the impact of their respective initiatives and the measures they use.
  • The specific outcomes and outputs of the initiative and how these are of benefit to individuals and to the organisation.
  • Evidence of the actual or potential impact and influence of the initiative on the wider workplace and facilities management sector.

Entry questions

  1. Provide an executive summary of your entry to ensure that the judges or a person with no prior knowledge can quickly understand it. A recommended approach is to write this for a person with no prior knowledge of your area of expertise/industry. (400 words maximum)
  2. Set out how the project or initiative is aligned with the organisational mission, vision and values – highlighting the core priorities and objectives. (400 words maximum)
  3. Explain the project or initiative lifecycle – from inception through delivery and evaluation. This could include how scope was defined and objectives were set; use of research and benchmarks and how organisational ‘buy in’ was achieved. (400 words maximum)
  4. Describe how the initiative was actually delivered. This could include change management processes; collaboration decisions; obstacles encountered and how they were overcome. (250 words maximum)
  5. Evidence the measured impact of the project or initiative. Demonstrate what tangible difference it has made, how this is measured and how it met with the stated objectives of the initiative. Include both quantitative and qualitative evidence; bring your success story to life with examples, anecdotes and testimonials (400 words maximum)
  6. What are the next steps for continuous improvement and building upon the impact of your project or initiative? (250 words maximum)
  7. Summarise your key learnings from the implementation of your project or initiative, and how you have shared these beyond your organisation. (250 words maximum) 

ENTRY DEADLINE: midday (BST) on Tuesday 4 May

ENTRY FEE: £250+VAT

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Diversity Initiative

This award recognises best practice in programmes or initiatives that aim to foster and grow diversity and inclusion in an organisation. It looks to how specific initiatives can make step changes in creating a more inclusive community and the numerous benefits that come as a result.

Diversity and inclusion is high priority for many organisations and workplace and facilities management teams can influence this through their own team structures and supply chains, by creating inclusive working environments or supporting programmes to encourage more diverse and inclusive outcomes.

Entries can include demonstrations of how workplace and facilities management teams and/or organisations improved their own diversity or inclusion or how it helped with wider organisational/client programmes.

The IWFM Impact Awards 2021 recognise work and projects that were completed or operational over the last three years (since 1 January 2018).

Who should enter?

In-house and outsourced workplace and facilities management service providers, organisations or businesses who can clearly demonstrate diversity and inclusion best practice. An entry can also be a joint submission between end user and service provider. Entries will not be accepted from initiatives which are planned, in development or in progress.

What the judges are looking for

  • Information regarding the special considerations that entrants were addressing when they designed their particular diversity programme/initiative, including the team involved (roles), timescales of start and expectations of seeing impact.
  • Evidence that the programme/initiative has been measured and how success has been demonstrated.
  • Evidence of the wider benefit for the entrant’s particular business and the overall return on investment.
  • Evidence of employee/client engagement and evidence the programme has an enduring impact.

Entry questions

  1. Provide an executive summary of your entry to ensure that the judges or a person with no prior knowledge can quickly understand it. A recommended approach is to write this for a person with no prior knowledge of your area of expertise/industry. (400 words maximum)
  2. Set out how the project or initiative is aligned with the organisational mission, vision and values – highlighting the core priorities and objectives. (400 words maximum)
  3. Explain the project or initiative lifecycle – from inception through delivery and evaluation. This could include how scope was defined and objectives were set; use of research and benchmarks and how organisational ‘buy in’ was achieved. (400 words maximum)
  4. Describe how the initiative was actually delivered. This could include change management processes; collaboration decisions; obstacles encountered and how they were overcome. (250 words maximum)
  5. Evidence the measured impact of the project or initiative. Demonstrate what tangible difference it has made, how this is measured and how it met with the stated objectives of the initiative. Include both quantitative and qualitative evidence; bring your success story to life with examples, anecdotes and testimonials (400 words maximum)
  6. What are the next steps for continuous improvement and building upon the impact of your project or initiative? (250 words maximum)
  7. Summarise your key learnings from the implementation of your project or initiative, and how you have shared these beyond your organisation. (250 words maximum) 

ENTRY DEADLINE: midday (BST) on Tuesday 4 May

ENTRY FEE: £250+VAT

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People Development Programme

Skills and talent are crucial for the future of our profession. Organisations that are successfully delivering development programmes and enabling people to grow should be celebrated and their example shared with the industry.

This category is open to workplace and facilities management teams, organisations and partnerships from any sector who can demonstrate best in class approaches to how people development and empowerment has made a significant contribution to the organisation.

Entries must show sustainable change in their approach to people development and illustrate what is new or different from previous activities.

The IWFM Impact Awards 2021 recognise work and projects that were completed or operational over the last three years (since 1 January 2018).

Who should enter?

Entries are welcomed from innovative people development and empowerment programmes developed for teams of employees, working in a workplace and facilities management function or operation. Your team may be in-house, a supplier or specialist service provider, or may be a combination of employees working in partnership. Entries will not be accepted from initiatives which are planned, in development or in progress.

What the judges are looking for

  • Something that was innovative or different from previous approaches. Was a different tack needed under COVID-related conditions that delivered new or expected results?
  • How has skills development of staff contributed to the overall performance of the business?
  • The investment of apprenticeships and/or the development and succession of staff and the impact this has had on the business.
  • Evidence to show the core achievements of the People Development Programme and the lasting impact on the organisation.

Entry questions

  1. Provide an executive summary of your entry to ensure that the judges or a person with no prior knowledge can quickly understand it. A recommended approach is to write this for a person with no prior knowledge of your area of expertise/industry. (400 words maximum)
  2. Set out how the project or initiative is aligned with the organisational mission, vision and values – highlighting the core priorities and objectives. (400 words maximum)
  3. Explain the project or initiative lifecycle – from inception through delivery and evaluation. This could include how scope was defined and objectives were set; use of research and benchmarks and how organisational ‘buy in’ was achieved. (400 words maximum)
  4. Describe how the initiative was actually delivered. This could include change management processes; collaboration decisions; obstacles encountered and how they were overcome. (250 words maximum)
  5. Evidence the measured impact of the project or initiative. Demonstrate what tangible difference it has made, how this is measured and how it met with the stated objectives of the initiative. Include both quantitative and qualitative evidence; bring your success story to life with examples, anecdotes and testimonials (400 words maximum)
  6. What are the next steps for continuous improvement and building upon the impact of your project or initiative? (250 words maximum)
  7. Summarise your key learnings from the implementation of your project or initiative, and how you have shared these beyond your organisation. (250 words maximum) 

ENTRY DEADLINE: midday (BST) on Tuesday 4 May

ENTRY FEE: £250+VAT

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Collaboration

This award recognises best practice in collaborative relationships where multiple parties work together in an innovative, progressive way, to generate an outcome that could not have been achieved by a sole party.

It celebrates partnerships that evidence mutual benefits to all parties while demonstrating tangible benefits for the wider workplace and service operation and the wider business.

Collaborations can include innovative approaches with or for client and / or supplier, showcasing the potential in effective business relationships and working practices between multiple parties.

The IWFM Impact Awards 2021 recognise work and projects that were completed or operational over the last three years (since 1 January 2018).

Who should enter?

Entries are open to individuals, organisations, in-house teams, service providers and suppliers to the industry, in both the public and private sectors. Entries must cover two years’ of full operational activity since implementation. Entries will not be accepted from initiatives which are planned, in development or in progress.

What the judges are looking for

  • Why a collaborative approach was deemed to be the most appropriate solution given the choices available?
  • How the collaboration was planned, in terms of vision and values, strategy outcomes, partner selection, and working together?
  • What operational goals, mechanisms, and processes are in place to manage the collaboration on a day-to-day basis and to drive continual improvement?
  • How do you know the collaboration has been successful and what was learned from the approach.

Entry questions

    1. Provide an executive summary of your entry to ensure that the judges or a person with no prior knowledge can quickly understand it. A recommended approach is to write this for a person with no prior knowledge of your area of expertise/industry. (400 words maximum)
    2. Set out how the project or initiative is aligned with the organisational mission, vision and values – highlighting the core priorities and objectives. (400 words maximum)
    3. Explain the project or initiative lifecycle – from inception through delivery and evaluation. This could include how scope was defined and objectives were set; use of research and benchmarks and how organisational ‘buy in’ was achieved. (400 words maximum)
    4. Describe how the initiative was actually delivered. This could include change management processes; collaboration decisions; obstacles encountered and how they were overcome. (250 words maximum)
    5. Evidence the measured impact of the project or initiative. Demonstrate what tangible difference it has made, how this is measured and how it met with the stated objectives of the initiative. Include both quantitative and qualitative evidence; bring your success story to life with examples, anecdotes and testimonials (400 words maximum)
    6. What are the next steps for continuous improvement and building upon the impact of your project or initiative? (250 words maximum)
    7. Summarise your key learnings from the implementation of your project or initiative, and how you have shared these beyond your organisation. (250 words maximum) 

ENTRY DEADLINE: midday (BST) on Tuesday 4 May

ENTRY FEE: £250+VAT

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Product or Service Development

New products are continually developed to support our industry and wider society. This award celebrates those innovative products which have become game changers and highlight our progress in this arena.

The award recognises the stand-out product, or service, which, through its development and utilisation, has had the most positive impact on workplace and facilities management provision.

The IWFM Impact Awards 2021 recognise work and projects that were completed or operational over the last three years (since 1 January 2018).

Who should enter?

Any organisation or individual within workplace and facilities management. You could be an in-house manager, a service provider or a supplier of goods or services.  All products and services will be considered equally from the simplest and least expensive to the most technically advanced. Eligible product or services can be an object, tool, system or process – but it must be clearly defined and able to be marketed and sold as a stand-alone solution within an overall business offering. Entries will not be accepted from initiatives which are planned, in development or in progress.

What the judges are looking for

  • How was a need and/or market for the product/service identified?
  • Analysis of costing (buy/sell/both, as applicable) and development of the business case.
  • A clear explanation of the product/service development process, including due diligence, design, testing and launch.
  • Description of the impacts of the product/service for stakeholders (e.g., customers, end users, public, employees etc as applicable).

Entry questions

    1. Provide an executive summary of your entry to ensure that the judges or a person with no prior knowledge can quickly understand it. A recommended approach is to write this for a person with no prior knowledge of your area of expertise/industry. (400 words maximum)
    2. Set out how the project or initiative is aligned with the organisational mission, vision and values – highlighting the core priorities and objectives. (400 words maximum)
    3. Explain the project or initiative lifecycle – from inception through delivery and evaluation. This could include how scope was defined and objectives were set; use of research and benchmarks and how organisational ‘buy in’ was achieved. (400 words maximum)
    4. Describe how the initiative was actually delivered. This could include change management processes; collaboration decisions; obstacles encountered and how they were overcome. (250 words maximum)
    5. Evidence the measured impact of the project or initiative. Demonstrate what tangible difference it has made, how this is measured and how it met with the stated objectives of the initiative. Include both quantitative and qualitative evidence; bring your success story to life with examples, anecdotes and testimonials (400 words maximum)
    6. What are the next steps for continuous improvement and building upon the impact of your project or initiative? (250 words maximum)
    7. Summarise your key learnings from the implementation of your project or initiative, and how you have shared these beyond your organisation. (250 words maximum) 

ENTRY DEADLINE: midday (BST) on Tuesday 4 May

ENTRY FEE: £250+VAT

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Technology

This award celebrates the innovative use of technology in pursuit of business goals as well as technological developments which enhance our industry. It seeks examples of innovative application of systems or technology in workplace and facilities management, including artificial intelligence.

Its scope is wide and can relate to advanced service delivery, use of space, management of resources or any other area where technology has been employed in support of better service delivery or to enhance the workplace experience.

The IWFM Impact Awards 2021 recognise work and projects that were completed or operational over the last three years (since 1 January 2018).

Who should enter?

Entries are welcomed from both suppliers to the workplace and facilities management profession and client organisations. All products and services will be considered equally from the simplest and least expensive or have the most complicated rationalisation. Eligible technologies can be an object, tool, system or process. It must be clearly defined and demonstrably improve outcomes in workplace and facilities service delivery or in the daily working experience of everyday users. Entries will not be accepted from initiatives which are planned, in development or in progress.

What the judges are looking for

  • Tangible positive impact to the FM/Workplace function.
  • Innovative scalable technology led solutions.
  • Strategic alignment with your Business / Client(s).
  • Value led initiatives with a genuine RoI (true innovation is not always about those with the biggest budget).

Entry questions

    1. Provide an executive summary of your entry to ensure that the judges or a person with no prior knowledge can quickly understand it. A recommended approach is to write this for a person with no prior knowledge of your area of expertise/industry. (400 words maximum)
    2. Set out how the project or initiative is aligned with the organisational mission, vision and values – highlighting the core priorities and objectives. (400 words maximum)
    3. Explain the project or initiative lifecycle – from inception through delivery and evaluation. This could include how scope was defined and objectives were set; use of research and benchmarks and how organisational ‘buy in’ was achieved. (400 words maximum)
    4. Describe how the initiative was actually delivered. This could include change management processes; collaboration decisions; obstacles encountered and how they were overcome. (250 words maximum)
    5. Evidence the measured impact of the project or initiative. Demonstrate what tangible difference it has made, how this is measured and how it met with the stated objectives of the initiative. Include both quantitative and qualitative evidence; bring your success story to life with examples, anecdotes and testimonials (400 words maximum)
    6. What are the next steps for continuous improvement and building upon the impact of your project or initiative? (250 words maximum)
    7. Summarise your key learnings from the implementation of your project or initiative, and how you have shared these beyond your organisation. (250 words maximum) 

ENTRY DEADLINE: midday (BST) on Tuesday 4 May

ENTRY FEE: £250+VAT

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Breakthrough

The workplace and facilities profession has often found itself misunderstood and undervalued yet by its advocates it is regarded as the lifeblood or glue of many organisations and a key driver of value.

The Institute’s vision is for change and for the profession to be recognised for its impact and its potential to create real organisational value.

This award celebrates those individuals or teams that have risen to that challenge and through their work and/or specific initiatives, have gained recognition beyond the function in how they have led, influenced, enabled other areas of the business or even beyond it. As a result, they have positively changed the perception and understanding of the role of workplace and facilities management.

The IWFM Impact Awards 2021 recognise work and projects that were completed or operational over the last three years (since 1 January 2018).

Who should enter?

An individual, initiative or project whose influence or impact raised the profile of the workplace and facilities ‘function’ beyond its traditional vertical confines and demonstrated impact across the wider organisations and therefore, collectively, the profession amongst peers.

What did the individual and/or Facilities team initiate or respond to or create that made the difference to a final business (or community?) outcome; or made others (the business, clients) sit up and pay attention to this profession in a way that has not happened before?

What the judges are looking for

  • Evidence in scale | pace | impact (proportionate to the operation) that the individual or initiative had significant breakthrough potential in terms of workplace and facilities management leading | influencing | enabling other areas of the business.
  • A significant or breakthrough story for the profile and impact of the FM function | profession beyond the immediate industry.
  • Evidence of a wider understanding or progression of the FM function that might endure and /or evidence of real external impact (beyond the organisation itself) and/or of positive influence on a group or business goal helped by the intervention.

Entry questions

    1. Provide an executive summary of your entry to ensure that the judges or a person with no prior knowledge can quickly understand it. A recommended approach is to write this for a person with no prior knowledge of your area of expertise/industry. (400 words maximum)
    2. Set out how the project or initiative is aligned with the organisational mission, vision and values – highlighting the core priorities and objectives. (400 words maximum)
    3. Explain the project or initiative lifecycle – from inception through delivery and evaluation. This could include how scope was defined and objectives were set; use of research and benchmarks and how organisational ‘buy in’ was achieved. (400 words maximum)
    4. Describe how the initiative was actually delivered. This could include change management processes; collaboration decisions; obstacles encountered and how they were overcome. (250 words maximum)
    5. Evidence the measured impact of the project or initiative. Demonstrate what tangible difference it has made, how this is measured and how it met with the stated objectives of the initiative. Include both quantitative and qualitative evidence; bring your success story to life with examples, anecdotes and testimonials (400 words maximum)
    6. What are the next steps for continuous improvement and building upon the impact of your project or initiative? (250 words maximum)
    7. Summarise your key learnings from the implementation of your project or initiative, and how you have shared these beyond your organisation. (250 words maximum) 

ENTRY DEADLINE: midday (BST) on Tuesday 4 May

ENTRY FEE: £250+VAT

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People categories

Team of the Year

This award celebrates outstanding workplace and facilities management teams and the positive impact that they have for their organisations and customers.

The winning team will have created a powerful and impactful dynamic that is delivering tangible, positive results for the business in the workplace and facilities discipline as well as supporting wider organisational goals.

The winning entry will showcase the team’s achievements and demonstrate its success as a result of a proactive and structured approach to teamworking. It will demonstrate all the hallmarks of a high-performance team and be an inspiration in and beyond the profession.

The IWFM Impact Awards 2021 recognise work and projects that were completed or operational over the last three years (since 1 January 2018).

Who should enter?

In house or service providing teams (or a combination of both) operating in the private, public or third sector, who can show how they meet the criteria. Entrant teams must comprise two or more people engaged in day to day workplace and facilities management activities as a whole or part of an in-house or contracted function.

What the judges are looking for

  • They’ll be looking to understand what makes a high performing team tick. They’ll expect:
    • a vision and purpose aligned to corporate objectives
    • understanding of clearly defined roles and demonstration of mutual trust, support and values
    • evidence of diversity and inclusion
    • effective communication within and beyond the team, including with external stakeholders
    • a focus on individual and collective professional development
    • strong leadership and successful performance outcomes
    • how are decisions made and conflict resolved
    • how is feedback provided and how is the team rewarded individually and as a group and how this has contributed to overall team performance
    • a plan of what is next for the team.

Entry questions

  1. Provide an executive summary of your entry to ensure that the judges or a person with no prior knowledge can quickly understand it. A recommended approach is to write this for a person with no prior knowledge of your area of expertise/industry. (400 words maximum)
  2. Set out the underpinning drive or vision for the team and summarise the objectives explaining how they supported organisational priorities (250 words maximum)
  3. Explain the different roles within your team, their inter-dependencies, and how they contribute to its effectiveness as a whole (250 words maximum)
  4. Describe your team’s values and demonstrate how you embed and refresh them to build mutual trust over time (250 words maximum)
  5. Explain how you set team goals and measure ongoing performance against them; including how your team aligns to the organisation’s (or client’s) corporate objectives (250 words maximum)
  6. How do you communicate within your team, with internal stakeholders and with external stakeholders? What measures do you take to build team culture? How does your team make decisions? How do you reward team members, and how does this contribute to overall team performance? How do you promote diversity and inclusion? (400 words maximum)
  7. Explain your approach to developing both the team and the individuals within it. Evidence your commitment to ongoing learning and continual improvement (250 words maximum)
  8. Describe the team’s approach to leadership and the dynamic between the leaders and team members. Give examples of leadership in action. (250 words maximum)
  9. Evidence your team’s impact on the organisation, including examples of the team’s attainment against goals e.g. performance outcomes in terms of commercial impact, sustainability, quality, customer service and/or corporate responsibility objectives. (250 words maximum)

ENTRY DEADLINE: midday (BST) on Tuesday 4 May

ENTRY FEE: £250+VAT

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Newcomer of the Year

This award recognises exceptional new talent in the profession, identifying individuals who have made a significant impact on the provision of workplace and / or facilities management services within the first three years of their journey in the profession.

The winner will be an ambassador for the profession, be passionate and committed to CPD and promoting workplace and facilities management as a career of choice, having gained significant respect of their colleagues and leaders within their organisation. They will be knowledgeable about the issues that facilities professionals face and proactive in driving the profession forward.

The IWFM Impact Awards 2021 recognise work and projects that were completed or operational over the last three years (since 1 January 2018).

Who should enter?

Workplace and facilities managers within the first three years of their career working for an in-house team or a service provider who can demonstrate significant tangible impact and who can show how they meet the criteria or those nominated by their employer, colleagues or peers.

What the judges are looking for

  • Confidence, self-awareness and an understanding of personal impact, influence and relationships within their team, as well as evidence of acknowledged recognition from the management of their employing and/or client organisations.
  • A determination to succeed, demonstrating how goals have been achieved to date and what plans are in place to reach personal and career ambitions in the future.
  • Examples of standout moments and highlights of career up to now.
  • A solid grasp of the challenges and opportunities facing workplace and facilities management and how they should be managed for the profession to thrive.

Entry questions

  1. Provide an executive summary of your entry to ensure that the judges or a person with no prior knowledge can quickly understand it. A recommended approach is to write this for a person with no prior knowledge of your area of expertise/industry. (400 words maximum)
  2. Demonstrate your passion and commitment to workplace and facilities management as your chosen career and what personally drives you to succeed within it (300 words maximum)
  3. Evidence a commitment to continuous learning and professional development, involvement with the wider profession (including with professional bodies), engagement with others to advance your career and promote the profession (300 words maximum)
  4. Evidence your impact in your organisation, your influence on service delivery and key achievements which have contributed to positive business outcomes (300 words maximum)
  5. Comment on the future of the profession and the sector and articulate the key issues it faces and how it might evolve in the future, demonstrating original thinking in creating effective workplaces and/or service delivery, including using technology (300 words maximum)
  6. Evidence your potential to be a future leader, including personal impact and ambassadorial capability, impacts on peers and other colleagues (300 words maximum)
  7. Summarise your career aspirations and how you plan to advance them (300 words maximum)

Supporting document

As part of your supporting evidence document please include the below items:

  • Include a range of testimonials (e.g., from managers, clients, team members, peers)

ENTRY DEADLINE: midday (BST) on Tuesday 4 May

FREE TO ENTER

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Account Manager of the Year

Successful relationships between organisations and their suppliers are built around their people. This award celebrates the role of Account Managers in delivering that success. As the lead contact for service providers and their clients, the Account Manager is a critical role and this award celebrates excellence in carrying out this function.

This award recognises individuals from an outsourced service provider organisation who have demonstrated excellence in collaboration with in-house teams in order to support  business and objectives of both parties, the client and provider.

The IWFM Impact Awards 2021 recognise work and projects that were completed or operational over the last three years (since 1 January 2018).

Who should enter?

Workplace, facilities and contract managers from any type of organisation who can show how they meet the criteria or those nominated by their employer, colleagues or peers.

Entrants must be based in an outsourced FM team working in a senior managerial level/capacity. They must have relevant responsibilities including managing the work of others to deliver and drive positive organisational impact through service provision; or have relevant responsibilities including managing whole or part of a definable built asset (including but not limited to a building) to deliver and drive positive organisational impact with proven experience and evidence of achievements at this level.

What the judges are looking for

  • Judges will be looking for evidence of outstanding management qualities, a committed drive for success and growth for themselves and others, a breadth of knowledge of the FM industry and examples of original thinking as well as evidenced recognition from the management of their employing and client organisations.
  • Evidence of management and account management practices applied in the workplace and facilities management department.
  • Evidence of understanding of client organisation’s overall workplace and FM requirements.
  • Evidence of exemplary and innovative workplace initiatives to provide clients with exceptional FM services.

Entry questions

  1.  Provide an executive summary of your entry to ensure that the judges or a person with no prior knowledge can quickly understand it. A recommended approach is to write this for a person with no prior knowledge of your area of expertise/industry. (400 words maximum)
  2. Describe a specific initiative, innovation or programme which has represented leading-edge, innovative or simply best in class service delivery and has added demonstrable value to your organisation and your client, focussing on development of your own management and leadership role. Evidence the outcome of the initiative (300 words maximum)
  3. Describe your management style and situation with clear description of the team, functions and examples of how your specific account management approach have driven it to succeed in delivering exceptional workplace and facilities management success for your client and employer; evidencing a commitment to your own and your team’s continued learning and professional development (300 words maximum)
  4. Evidence your impact and influence in your present organisation and highlight your ambassadorial qualities (300 words maximum)
  5. Showcase your career highlights, including your key management experience and successes, and your personal performance achievements (300 words maximum)
  6. Give a personal account of why management excellence is critical to workplace and facilities management success in affecting business outcomes and how great management of the function can help shape an organisation’s direction (300 words maximum) 

Supporting document

As part of your supporting evidence document please include the below items:

  • Include a one-page career resume and an organisation chart showing your role as part of the entry
  • Include a range of testimonials (e.g., from colleagues, clients, team members, peers, suppliers and external FM stakeholders)

ENTRY DEADLINE: midday (BST) on Tuesday 4 May

FREE TO ENTER

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Workplace and Facilities Manager of the Year

This award recognises exceptional individuals who have extensive management experience in workplace and facilities management. It presents a unique opportunity for individuals to showcase their expertise in managing the delivery of service excellence and/or workplace experience.

This award will highlight the criticality of great management practices and the impact these have on service delivery success and organisational outcomes; and the winner will exemplify their personal experience of such practices have helped transform FM services and impacted wider business success.

Candidates’ experience and exposure should be reflected across a broad range of achievements in workplace and facilities management service and delivery; this includes substantive management responsibilities, a deep-seated service ethic and a commitment to professional development.

The winner will be an inspirational role model to their teams and for others in the FM profession; a thought leader pushing the boundaries of the profession, be well connected and be considered a ‘go-to’ person for colleagues, and professional contemporaries.

The IWFM Impact Awards 2021 recognise work and initiatives that were completed during or were operational over the last three years (since 1 January 2018).

Who should enter?

Workplace and facilities managers from any type of organisation who can show how they meet the criteria or those nominated by their employer, colleagues or peers.

Entrants must be in a senior workplace and/or facilities management role and have relevant responsibilities including managing the work of others to deliver and drive organisational impact through service provision; with proven experience and evidence of achievements at this level.

What the judges are looking for

  • Judges will be looking for evidence of outstanding management qualities, a committed drive for success and growth for themselves and others, a breadth of knowledge of the industry and examples of original thinking as well as evidenced recognition from the management of their employing and/or client organisations.
  • Evidence of management practices applied in the workplace and /or facilities management department.
  • Evidence of development and management of FM strategy to support client organisation’s overall business successes.
  • Evidence of exemplary, exceptional and innovative workplace initiatives as a manager of staff, budgets, buildings, workplace projects and services.

Entry questions

  1. Provide an executive summary of your entry to ensure that the judges or a person with no prior knowledge can quickly understand it. A recommended approach is to write this for a person with no prior knowledge of your area of expertise/industry. (400 words maximum)
  2. Describe a specific initiative, innovation or programme which has represented leading-edge, innovative or simply best in class service delivery and has added demonstrable value to your organisation (FM department and client), focussing on your management and leadership role in its development and implementation. Evidence the outcome of the initiative (300 words maximum)
  3. Describe your management style and situation with clear description of the team, functions and examples of how your specific management approach have driven it to succeed in delivering exceptional workplace and facilities management success; evidencing a commitment to your own and your team’s continued learning and professional development (300 words maximum)
  4. Evidence your impact and influence in your present organisation and highlight your ambassadorial qualities (300 words maximum)
  5. Showcase your career highlights, including your key management experience and successes, and your personal performance achievements (300 words maximum)
  6. Give a personal account of why management excellence is critical to workplace and facilities management success in affecting client business outcomes and how great management of the FM function can help shape a client organisation’s direction (300 words maximum)  

Supporting document

As part of your supporting evidence document please include the below items:

  • Include a one-page career resume and an organisation chart showing your role as part of the entry
  • Include a range of testimonials (e.g., from colleagues, clients, team members, peers and other workplace and facilities stakeholders)

ENTRY DEADLINE: midday (BST) on Tuesday 4 May

FREE TO ENTER

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Trailblazer

Every profession needs heroes and role models. This award recognises those outstanding individuals who are a leading light and inspiration to others. It celebrates an individual for the positive and profound impact they have on the workplace and facilities management profession, advancing, evolving or changing its face for the future; moving its perception, its practice and its people forward. Someone whose example and influence might go beyond the sphere of their employment.

Who should enter?

Nominated by industry peers from right across the profession, individuals are assessed on a clear demonstration of their commitment to workplace and facilities management‘s advancement to which they have made a demonstrably positive contribution, now and potentially for future generations.

What the judges are looking for

  • A recognised positive and profound contribution to the profession
  • An established history and proven track record as an ambassador and game changer in the workplace and facilities sphere
  • Evidence of professional leadership and inspiration to others
  • Demonstrable integrity and acknowledgement from peers as having played a key role in the profession’s advancement
  • Passion and enthusiasm to make the workplace and facilities management industry a wished for and welcoming destination for future generations.

Entry questions

  1. Provide an executive summary of your entry to ensure that the judges or a person with no prior knowledge can quickly understand it. A recommended approach is to write this for a person with no prior knowledge of your area of expertise/industry (400 words maximum)
  2. How are they recognised for having a positive and profound contribution to the profession? (300 words maximum)
  3. Detail their established history and proven track record as an ambassador and game changer in the workplace and facilities profession (300 words maximum)
  4. Provide evidence of professional leadership and inspiration to others (300 words maximum)
  5. Showcase their demonstrable integrity and acknowledgement from peers as having played a key role in the profession’s advancement (300 words maximum)
  6. Express their passion and enthusiasm to make the workplace and facilities management industry a wished for and welcoming destination for future generations (300 words maximum) 

Supporting document

As part of your supporting evidence document please include the below items:

  • A brief career resume, key achievements and innovations, together with other items of note
  • Include a range of testimonials (e.g. from managers, clients, team members, peers)
  • Letter(s) of support from the employing organisation or third parties, in particular those who have benefitted or are able to support specific, outstanding achievements.
  • Original articles or links to papers or publications together with details of e.g. lectures and speaking events

ENTRY DEADLINE: midday (BST) on Tuesday 4 May

FREE TO ENTER

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Frontline Heroes

The work of workplace and facilities management teams, directly and indirectly, generates work for millions of individuals and whilst many understand the impact that these roles have on their success too often that recognition is limited to their immediate peers. This award aims to foreground these efforts for wider recognition. Submit the stories of your unsung heroes and heroines and the IWFM membership will vote for their favourites.  The winning entry will encapsulate the spirit and professionalism of workplace and facilities management at its best. It will demonstrate all the hallmarks of a high-performance individual or team and be an inspiration in and beyond the profession.

Entries will be shortlisted by a judging panel and finalists will be put to a public vote with the winners chosen by their professional peers and announced at the Awards ceremony on 11 October 2021.

Who should enter?

Individual or teams (existing or special task) from any type of organisation who can show how they meet the criteria or those nominated by their employer, colleagues or peers.

Entries must be for projects, initiatives or behaviours that have demonstrated a tangible and relevant response in the workplace and facilities context in the entry criteria period of 1 August 2020 to 30 April 2021.

What the judges are looking for

  • Humanity and authenticity.
  • The spirit and professionalism of workplace and facilities management at its best.
  • An inspiration within and beyond the sector.

Entry questions

Produce a written summary of the work that has been carried out (or the behaviour demonstrated) during the entry criteria period. (500 words maximum) addressing the following points:

  • Who was the team or individual involved?
  • The particular situation or circumstances being presented
  • What was the task or challenge?
  • What was the individual or team’s initiative, action or response?
  • What happened as a result?
  • Why should you or they win this award?

Supporting information

Provide a video submission (three minutes maximum) summarising the responses to the above. Videos can be completed on a smart phone and should be in landscape format (Videos should be uploaded to the entry platform).

ENTRY DEADLINE: midday (BST) on Tuesday 4 May

FREE TO ENTER

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Contact us

IWFM reserves the right to withdraw one or more categories from the 2021 Impact Awards at any time up to the announcement of the Finalists. In this event we will offer you the opportunity to transfer your entry to a suitable alternative category or to have your entry fee refunded.

For any queries regarding the IWFM Impact Awards please call the team on +44 (0)207 880 6214 or email awards@iwfm.org.uk. @IWFM_Awards also carries the latest awards news.