Organisation categories

This award celebrates the people, projects and/or initiatives which have delivered an outstanding experience for all of those who interact with the workplace e.g. employees, visitors and customers alike.

Entries should demonstrate how people, projects and/or initiatives have positively impacted on the workplace experience, including for example the embedding of culture and values, promoting business growth, improving efficiency and/or productivity, increasing employee engagement, improving health and wellbeing, and delivering greater customer satisfaction.

Entries may represent organisations, teams or individuals and may include multiple buildings or individual workspaces.

The IWFM Impact Awards 2023 recognise people, projects and initiatives that have positively impacted on the workplace experience over the past three years (i.e. since 1 January 2020). Entries will not be accepted if they are in the planning and/or development stages.

Who should enter?

Entries can be made by organisations, in-house teams or outsourced service providers. Collaborative submissions between organisations, in-house teams and outsourced service providers will also be accepted.

What the judges are looking for

  • Recognised tools being deployed to map existing workplace experience and future need and how these insights were met during the project.
  • Evidence of real collaboration and inclusivity – breaking down barriers and boundaries within and beyond the organisation to deliver the project or initiative.
  • Clear connections between the improvement in workplace experience/performance and how these led to better business outcomes.
  • An outline of how workplace experience is continually monitored beyond the project to support iterative improvements.
  • Examples of how physical workspace and related services were shaped to create an overall experience.
  • Testimonials of what the real tangible and measurable difference has been for all those who use and interact with the workspace as a result of this project or initiative.

Entry questions

  1. Set out how the project or initiative is aligned with the organisational mission, vision and values – highlighting the core priorities and objectives. (400 words maximum)
  2. Explain the project or initiative lifecycle – from inception through delivery and evaluation. This could include how scope was defined and objectives were set; use of research and benchmarks and how organisational ‘buy in’ was achieved. (400 words maximum)
  3. Describe how the initiative was actually delivered. This could include change management processes; collaboration decisions; obstacles encountered and how they were overcome. (300 words maximum)
  4. Evidence the measured impact of the project or initiative. (400 words maximum in total for both elements of this question)
    • What measurable data can you provide for the initiative? – for example number of participants, completion rates, impact on the organisation’s objectives and goals
    • Evidence of the impact of the initiative on the participants; bring your success story to life with examples, anecdotes, testimonials, survey results and benchmarking data
  5. What are the next steps for continuous improvement and building upon the impact of your project or initiative? (300 words maximum)
  6. Summarise your key learnings from the implementation of your project or initiative, and how you have shared these beyond your organisation. (300 words maximum) 

ENTRY DEADLINE: midday (BST) on Wednesday 5 April

ENTRY FEE: £250+VAT

DOWNLOAD ENTRY FORM

In recognition that a workplace does not necessarily imply an office or corporate environment, this award is focussed on the amazing work that takes place within a diverse range of other workspaces – for example hospitals, universities, oil rigs, stadia, museums and laboratories.

This award celebrates the people, projects and/or initiatives which have delivered an outstanding experience for all of those who interact within the non-office/corporate workplace e.g. employees, visitors and customers alike.

Entries should demonstrate how people, projects and/or initiatives have positively impacted on the workplace experience, including for example the embedding of culture and values, promoting business growth, improving efficiency and/or productivity, increasing employee engagement, improving health and wellbeing, and delivering greater customer satisfaction.

Entries may represent organisations, teams or individuals and may include multiple buildings or individual workspaces.

The IWFM Impact Awards 2023 recognise people, projects and initiatives that have positively impacted on the workplace experience over the past three years (i.e. since 1 January 2020). Entries will not be accepted if they are in the planning and/or development stages.

Who should enter?

Entries can be made by organisations, in-house teams or outsourced service providers. Collaborative submissions between organisations, in-house teams and outsourced service providers will also be accepted.

What the judges are looking for

  • Recognised tools being deployed to map existing workplace experience and future need and how these insights were met during the project.
  • Evidence of real collaboration and inclusivity – breaking down barriers and boundaries within and beyond the organisation to deliver the project or initiative.
  • Clear connections between the improvement in workplace experience/performance and how these led to better business outcomes.
  • An outline of how workplace experience is continually monitored beyond the project to support iterative improvements.
  • Examples of how physical workspace and related services were shaped to create an overall experience.
  • Testimonials of what the real tangible and measurable difference has been for all those who use and interact with the workspace as a result of this project or initiative.

Entry questions

  1. Set out how the project or initiative is aligned with the organisational mission, vision and values – highlighting the core priorities and objectives. (400 words maximum)
  2. Explain the project or initiative lifecycle – from inception through delivery and evaluation. This could include how scope was defined and objectives were set; use of research and benchmarks and how organisational ‘buy in’ was achieved. (400 words maximum)
  3. Describe how the initiative was actually delivered. This could include change management processes; collaboration decisions; obstacles encountered and how they were overcome. (300 words maximum)
  4. Evidence the measured impact of the project or initiative. (400 words maximum in total for both elements of this question)
    • What measurable data can you provide for the initiative? – for example number of participants, completion rates, impact on the organisation’s objectives and goals
    • Evidence of the impact of the initiative on the participants; bring your success story to life with examples, anecdotes, testimonials, survey results and benchmarking data
  5. What are the next steps for continuous improvement and building upon the impact of your project or initiative? (300 words maximum)
  6. Summarise your key learnings from the implementation of your project or initiative, and how you have shared these beyond your organisation.

ENTRY DEADLINE: midday (BST) on Wednesday 5 April

ENTRY FEE: £250+VAT

DOWNLOAD ENTRY FORM

The buildings we occupy are significant contributors to carbon emissions. Our behaviour in and around those buildings, from energy efficiency and waste management, to recycling and reduction in the use of non-sustainable plastics can reduce emissions.  The Government has made ‘zero carbon’ commitments after the COP 26 conference. The workplace and facilities management profession is in a prime position to help the UK achieve this goal, to make a lasting impact for the greater good and to show the way to others. This award showcases the positive action taking place in the industry.

This category is for organisations with fewer than 250 employees. The organisation size relates to where the project is taking place, not who is delivering it. 

The IWFM Impact Awards 2023 recognise work and projects that were completed or operational over the last three years (since 1 January 2020).

Who should enter?

Entries are open to individuals, organisations, in-house teams, service providers and suppliers to the industry. Entries will not be accepted from initiatives which are at inception or early planning stages or without demonstrable results.

What the judges are looking for

  • Evidence of the practical implementation of environmentally friendly practices and specifically the role of workplace and facilities management in their success (including economic and/or wider societal implications) this will need to include items such as Scope 1,2 & 3 emissions as well as wider impacting sustainability measures.
  • Evidence that the initiative raises the bar on current best practice and goes beyond “the day job”.
  • Initiatives which demonstrate leadership and help to unlock workplace sustainability for the organisation.
  • The use of technology and/or capitalising on changes to the way people work or travel, or occupy premises.

Entry questions

  1. Set out how the project or initiative is aligned with the organisational mission, vision and values – highlighting the core priorities and objectives. (400 words maximum)
  2. Explain the project or initiative lifecycle – from inception through delivery and evaluation. This could include how scope was defined and objectives were set; use of research and benchmarks and how organisational ‘buy in’ was achieved. (400 words maximum)
  3. Describe how the initiative was actually delivered. This could include change management processes; collaboration decisions; obstacles encountered and how they were overcome. (300 words maximum)
  4. Evidence the measured impact of the project or initiative. (400 words maximum in total for both elements of this question)
    • What measurable data can you provide for the initiative? – for example number of participants, completion rates, impact on the organisation’s objectives and goals
    • Evidence of the impact of the initiative on the participants; bring your success story to life with examples, anecdotes, testimonials, survey results and benchmarking data
  5. What are the next steps for continuous improvement and building upon the impact of your project or initiative? (300 words maximum)
  6. Summarise your key learnings from the implementation of your project or initiative, and how you have shared these beyond your organisation. (300 words maximum) 

ENTRY DEADLINE: midday (BST) on Wednesday 5 April

ENTRY FEE: £250+VAT

DOWNLOAD ENTRY FORM

The buildings we occupy are significant contributors to carbon emissions. Our behaviour in and around those buildings, from energy efficiency and waste management, to recycling and reduction in the use of non-sustainable plastics can reduce emissions.  The Government has made ‘zero carbon’ commitments after the COP 26 conference. The workplace and facilities management profession is in a prime position to help the UK achieve this goal, to make a lasting impact for the greater good and to show the way to others. This award showcases the positive action taking place in the industry.

This category is for organisations with more than 250 employees. The organisation size relates to where the project is taking place, not who is delivering it. 

The IWFM Impact Awards 2023 recognise work and projects that were completed or operational over the last three years (since 1 January 2020).

Who should enter?

Entries are open to individuals, organisations, in-house teams, service providers and suppliers to the industry. Entries will not be accepted from initiatives which are at inception or early planning stages or without demonstrable results.

What the judges are looking for

  • Evidence of the practical implementation of environmentally friendly practices and specifically the role of workplace and facilities management in their success (including economic and/or wider societal implications) this will need to include items such as Scope 1,2 & 3 emissions as well as wider impacting sustainability measures.
  • Evidence that the initiative raises the bar on current best practice and goes beyond “the day job”.
  • Initiatives which demonstrate leadership and help to unlock workplace sustainability for the organisation.
  • The use of technology and/or capitalising on changes to the way people work or travel, or occupy premises.

Entry questions

  1. Set out how the project or initiative is aligned with the organisational mission, vision and values – highlighting the core priorities and objectives. (400 words maximum)
  2. Explain the project or initiative lifecycle – from inception through delivery and evaluation. This could include how scope was defined and objectives were set; use of research and benchmarks and how organisational ‘buy in’ was achieved. (400 words maximum)
  3. Describe how the initiative was actually delivered. This could include change management processes; collaboration decisions; obstacles encountered and how they were overcome. (300 words maximum)
  4. Evidence the measured impact of the project or initiative. (400 words maximum in total for both elements of this question)
    • What measurable data can you provide for the initiative? – for example number of participants, completion rates, impact on the organisation’s objectives and goals
    • Evidence of the impact of the initiative on the participants; bring your success story to life with examples, anecdotes, testimonials, survey results and benchmarking data
  5. What are the next steps for continuous improvement and building upon the impact of your project or initiative? (300 words maximum) 
  6. Summarise your key learnings from the implementation of your project or initiative, and how you have shared these beyond your organisation. (300 words maximum) 

ENTRY DEADLINE: midday (BST) on Wednesday 5 April

ENTRY FEE: £250+VAT

DOWNLOAD ENTRY FORM

Everybody is a customer of workplace and facilities management, either internal or external, and this category recognises excellence in serving those customers and clients.  Customer experience is the culmination of many customer touch points throughout a journey or interaction.

Whilst customer service might focus on the direct physical and virtual interaction with customers, customer experience considers the entire lifecycle of a customer and all factors that could impact their awareness, understanding, attraction, purchase, service and advocacy of a brand, product, or service. Organisations who proactively design, manage, monitor and adapt their customer journey often see both financial and brand affinity rewards in increased customer retention and recommendations. 

Effective customer experience management rarely resides with just one department because it requires a coordinated effort from across an organisation. Workplace and facilities management is a vital contributor to customer experience and can play a significant role in developing and using innovative tools, practices and measures to enhance it.

The IWFM Impact Awards 2023 recognise work and projects that were completed or operational over the last three years (since 1 January 2020).

Who should enter?

In-house and outsourced workplace and facilities management service providers who can clearly demonstrate an exceptional experience and best practice delivered to their customers. Please do not submit an entry in this category for projects that are planned or are in development, in the process of being implemented, launched or are aspirational.

Entry questions

  1. Provide clear evidence that demonstrates the rationale for change; the challenge that existed and the clarity of the business case to undertake the project, including the insight and understanding of the requirement of how it needed to change. (400 words maximum)
  2. Explain the approach taken around the creation and implementation of the initiative and provide evidence that supports this approach. Explain any challenges that were experienced and overcome in implementing the project and what lessons were learned. (400 words maximum)
  3. Evidence how your initiative supported your corporate/organisational strategy. How did the cost of implementation of your initiative deliver a positive return to the financial performance of your organisation? What was the overall return in investment from the initiative. (400 words maximum)
  4. Demonstrate by evidencing the difference made to the overall customer experience with performance measures, customer experience metrics and evidence of positive change and the overall impact on the organisation. (400 words maximum)
  5. Provide evidence of the strengths of your submission that could be applied universally within the workplace and facilities sector. Explain how your initiative demonstrates excellence and would benefit workplace and facilities. (300 words maximum)

ENTRY DEADLINE: midday (BST) on Wednesday 5 April

ENTRY FEE: £250+VAT

DOWNLOAD ENTRY FORM

This award celebrates the innovative adoption of long-lasting change management processes that have helped businesses to achieve their strategic goals, and which enhance workplace and facilities management. It seeks examples of the innovative application of change management processes that have delivered tangible benefits and demonstrably different outcomes for FM.

Its scope is wide and includes advanced service delivery, use of space, management of resources or any other area where change management techniques have been employed in support of better service delivery or to enhance the profession and / or the workplace experience. 

The IWFM Impact Awards 2023 recognise work and projects that were completed or operational over the last three years (since 1 January 2020).

Who should enter?

Entries are welcomed both from suppliers to the workplace and facilities management sector and client organisations. All products and services will be considered equally from the simplest and least expensive to those with the most complicated rationalisation.

Entries will not be accepted from initiatives which are planned, in development or in progress.

 

What the judges are looking for

The judges will be looking for entries that clearly articulate the adoption and delivery of outstanding change management which demonstrably improves outcomes in workplace and facilities service delivery or in the daily working experience of everyday users.

  • Tangible positive impact to the FM/Workplace Function
  • Genuinely Innovative scalable and impacting Change Management initiatives.
  • Strategic alignment with your Business / Client(s)
  • Value led initiatives with a genuine RoI (true innovation is not always about those with the biggest budget)

Entry questions

  1. Set out how the project or initiative is aligned with the organisational mission, vision and values – highlighting the core priorities and objectives. (400 words maximum)
  2. Explain the project or initiative lifecycle – from inception through delivery and evaluation. This could include how scope was defined and objectives were set; use of research and benchmarks and how organisational ‘buy in’ was achieved. (400 words maximum)
  3. Describe how the initiative was actually delivered. This could include change management processes; collaboration decisions; obstacles encountered and how they were overcome. (300 words maximum)
  4. Evidence the measured impact of the project or initiative. (400 words maximum in total for both elements of this question)
    • What measurable data can you provide for the initiative? – for example number of participants, completion rates, impact on the organisation’s objectives and goals
    • Evidence of the impact of the initiative on the participants; bring your success story to life with examples, anecdotes, testimonials, survey results and benchmarking data
  5. What are the next steps for continuous improvement and building upon the impact of your project or initiative? (300 words maximum) 
  6. Summarise your key learnings from the implementation of your project or initiative, and how you have shared these beyond your organisation. (300 words maximum) 

ENTRY DEADLINE: midday (BST) on Wednesday 5 April

ENTRY FEE: £250+VAT

DOWNLOAD ENTRY FORM

Workplace and facilities management at its heart is a people business. The impact that our activities have on workplace communities, local communities and individual families can be profound. This award celebrates the very best and most impactful initiatives which have made a significant contribution to wider society. The category recognises organisations, individuals or teams creating positive and tangible social value through excellent workplace and facilities management practices or as part of a social responsibility initiative.

The IWFM Impact Awards 2023 recognise work and projects that were completed or operational over the last three years (since 1 January 2020).

Who should enter?

Entries can come from in-house teams, service providers, large or small organisations, or by a collaboration between a number of parties. Eligible entries are those which can demonstrate that a sustained impact on society and social value has been created, evolved and delivered, ideally, during the last three years. Entries will not be accepted from initiatives which are planned, in development or in progress as it needs to be able to demonstrate impact through successful outcomes.

What the judges are looking for

  • The Judges expect to see a methodical approach to the generation of social value through their respective initiatives.
  • Real external impact (beyond the organisation itself) and/or of positive influence on a community helped by the intervention.
  • Evidence of re-purposing or re-positioning the FM function to a wider purpose. If the intervention was resulting from COVID was there a supporting business continuity plan to avoid adversely affecting or to help return effectively to BAU.
  • Operating in a structured way or within an insightful framework that considers intended impacts (e.g. social value framework).

Entry questions

  1. Set out how the project or initiative is aligned with the organisational mission, vision and values – highlighting the core priorities and objectives. (400 words maximum)
  2. Explain the project or initiative lifecycle – from inception through delivery and evaluation. This could include how scope was defined and objectives were set; use of research and benchmarks and how organisational ‘buy in’ was achieved. (400 words maximum)
  3. Describe how the initiative was actually delivered. This could include change management processes; collaboration decisions; obstacles encountered and how they were overcome. (300 words maximum)
  4. Evidence the measured impact of the project or initiative. (400 words maximum in total for both elements of this question)
    • What measurable data can you provide for the initiative? – for example number of participants, completion rates, impact on the organisation’s objectives and goals
    • Evidence of the impact of the initiative on the participants; bring your success story to life with examples, anecdotes, testimonials, survey results and benchmarking data
  5. What are the next steps for continuous improvement and building upon the impact of your project or initiative? (300 words maximum)
  6. Summarise your key learnings from the implementation of your project or initiative, and how you have shared these beyond your organisation. (300 words maximum)

ENTRY DEADLINE: midday (BST) on Wednesday 5 April

ENTRY FEE: £250+VAT

DOWNLOAD ENTRY FORM

It is increasingly understood that our wellbeing is impacted by our work and surroundings. Research shows that in adulthood, some of the biggest factors influencing overall wellbeing include employment, relationships and health – both our physical and our mental health. The workplace matters, because it can impact all three and the workplace and facilities management profession has the ability to make a real difference. This award recognises initiatives that have positively impacted the wellbeing of our people.

The IWFM Impact Awards 2023 recognise work and projects that were completed during or were operational over the last three years (since 1 January 2020).

Who should enter?

In-house and outsourced workplace and facilities management service providers, organisations or businesses who can clearly demonstrate wellbeing best practice. An entry can also be a joint submission between end user and service provider. Entries will not be accepted from initiatives which are planned, in development or in progress.

What the judges are looking for

  • Evidence that the initiative was employee or end-user centred and how it took into account diverse needs.
  • Evidence of how entrants report on the impact of their respective initiatives and the measures they use.
  • The specific outcomes and outputs of the initiative and how these are of benefit to individuals and to the organisation, please include both quantitative and qualitative evidence
  • Evidence of the actual or potential impact and influence of the initiative on the wider workplace and facilities management sector and how you have ensured that this impact will be felt more widely in the Sector.

Entry questions

  1. Set out how the project or initiative is aligned with the organisational mission, vision and values – highlighting the link between the organisations and the projects core priorities and objectives. (400 words maximum)
  2. Explain the project or initiative lifecycle – from inception through delivery and evaluation. This could include how scope was defined and objectives were set; use of research and benchmarks and how organisational ‘buy in’ was achieved. (400 words maximum)
  3. Describe how the initiative was actually delivered. This could include change management processes; collaboration decisions; obstacles encountered and how they were overcome. (300 words maximum)
  4. Evidence the measured impact of the project or initiative. (400 words maximum in total for both elements of this question)
    • What measurable data can you provide for the initiative? – for example number of participants, completion rates, impact on the organisation’s objectives and goals
    • Evidence of the impact of the initiative on the participants; bring your success story to life with examples, anecdotes, testimonials, survey results and benchmarking data
  5. What are the next steps for continuous improvement and building upon the impact of your project or initiative? (300 words maximum)
  6. Summarise your key learnings from the implementation of your project or initiative, and how you have shared these beyond your organisation. (300 words maximum) 

ENTRY DEADLINE: midday (BST) on Wednesday 5 April

ENTRY FEE: £250+VAT

DOWNLOAD ENTRY FORM

This award recognises good practice in strategic programmes or initiatives that aim to embed equity, diversity, and inclusion (EDI) in an organisation. It looks at how such initiatives can make step changes in creating a more inclusive community and highlights their resulting impact both for people and organisations. The importance of EDI is becoming much better understood and the workplace and facilities sector is uniquely placed to ‘be the change’ because of its wide reach and impact on people’s daily lives, through team structures, engagement with supply chains and service delivery, and also by creating inclusive working environments and beyond.

Entries can include demonstrations of how teams and/or organisations improved their own EDI or how they helped with wider organisational/client programmes.  

The IWFM Impact Awards 2023 recognise work and projects that were operational over the last three years (since 1 January 2020).

 

Who should enter?

In-house and outsourced workplace and facilities management service providers, organisations or businesses who can clearly demonstrate equity, diversity and inclusion best practice. An entry can also be a joint submission between end user and service provider.

The entry needs to be able to demonstrate impact on people’s lives, rather than focusing on an ‘activity’ organisations need to be able to show how they are making a change, so entries will not be accepted from initiatives which are planned or in development. However, long term ongoing programmes, that can demonstrate impacts, will be accepted.

What the judges are looking for

  • Information regarding the special considerations that entrants were addressing when they designed their EDI programme/initiative, including their approach to understanding what the barriers were that needed lifting, the approach to tackling the barriers, the team involved (roles), timescales of start and expectations of seeing impact.
  • Evidence of how this has been measured, with particular focus on the impact on the target audiences, the wider benefit for the entrant’s particular business (including how has it made the organisation more inclusive) and an articulation of the overall return on investment.
  • Demonstration that the initiative is part of a wider EDI strategy for the organisation.
  • Evidence the programme/initiative has been fully embedded in the culture of the organisation to have an enduring impact; including evidence of employee/client engagement, organisational structures and governance and how EDI is reflected in external (contractual) relationships.
  • An understanding of the organisation’s (authentic) approach to their EDI journey, where the ongoing learning points are, approaches to overcoming challenges and ambitions for the future.

If shortlisted, judges will want to probe and ask questions to understand better the organisation’s commitment to EDI.

Entry questions

  1. Set out how the project or initiative is aligned with the organisational mission, vision and values, and how it is embedded in the organisation as part of a wider EDI strategy – highlighting the core priorities and objectives. This could include evidence of employee/client engagement, organisational structures & governance and how EDI is reflected in external (contractual) relationships. (500 words maximum)
  2. Describe the operational delivery of the initiative/programme. This could include change management processes; collaboration decisions; obstacles encountered and how they were overcome; where barriers have not come down or anticipated results not achieved, how does the team approach this? (300 words maximum) 
  3. Evidence the measured impact of the project or initiative both on people and the organisation. Demonstrate what tangible difference/impact it has made on people, including the positive impact on their lived experience in the workplace, how such impact is measured (including how you approach getting people’s engagement in the feedback process) and how it met with the stated objectives of the initiative. Include both quantitative and qualitative evidence; bring your success story to life with examples, anecdotes and testimonials, including from the intended audience. The objective is to demonstrate impact, rather than merely outline activity. (400 words maximum) 
  4. What are the next steps for continuous improvement and building upon the impact of your programme or initiative? (300 words maximum)
  5. Summarise your key learnings from the implementation of your project or initiative, and how you are driving change beyond your organisation. (300 words maximum) 

ENTRY DEADLINE: midday (BST) on Wednesday 5 April

ENTRY FEE: £250+VAT

DOWNLOAD ENTRY FORM

People are the most important asset of any workplace or facilities management team. The ongoing development of skills and the retention of talent are crucial not only for the individual organisation but the future of the wider FM profession. Organisations that are successfully delivering development and talent retention programmes and enabling people to grow and flourish in their organisations should be celebrated and their example shared across the sector. This category is open to workplace and facilities management teams, organisations and partnerships from any sector who can demonstrate best in class approaches to developing people and retaining talent which has made a significant contribution to their organisation and beyond. Entries must show sustainable change in the approach to people development and illustrate how an initiative or approach was different from ‘business as usual’ approaches.

The IWFM Impact Awards 2023 recognise work and projects that were completed or operational over the last three years (since 1 January 2020).

Who should enter?

Entries are welcomed from innovative people development and talent retention programmes developed for employees working in a workplace and facilities management function or operation. Your team may be in-house, a supplier or specialist service provider, or may be a combination of employees working in partnership. Entries will not be accepted from initiatives which are planned and not yet established.

What the judges are looking for

  • Something that was innovative or different from previous approaches. Was a different direction needed that delivered new or expected results?
  • How has the skills development of staff and retention of that talent contributed to the overall performance of the business?
  • The investment of apprenticeships and/or the development and succession of staff and the impact this has had on the business.
  • Evidence to show the core achievements of the People Development and Talent Retention Programme and the lasting impact on the organisation.

Entry questions

  1. Set out how the project or initiative is aligned with the organisational mission, vision and values – highlighting the core priorities and objectives. (400 words maximum)
  2. Explain the project or initiative lifecycle – from inception through delivery and evaluation. This could include how scope was defined and objectives were set; use of research and benchmarks and how organisational ‘buy in’ was achieved. (400 words maximum)
  3. Describe how the initiative was actually delivered. This could include change management processes; collaboration decisions; obstacles encountered and how they were overcome. (300 words maximum)
  4. Evidence the measured impact of the project or initiative. (400 words maximum in total for both elements of this question)
    • What measurable data can you provide for the initiative? – for example number of participants, completion rates, impact on the organisation’s objectives and goals
    • Evidence of the impact of the initiative on the participants; bring your success story to life with examples, anecdotes, testimonials, survey results and benchmarking data
  5. What are the next steps for continuous improvement and building upon the impact of your project or initiative? (300 words maximum)
  6. Summarise your key learnings from the implementation of your project or initiative. (300 words maximum)

ENTRY DEADLINE: midday (BST) on Wednesday 5 April

ENTRY FEE: £250+VAT

DOWNLOAD ENTRY FORM

New products are continually developed to support our industry and wider society. This award celebrates those innovative products or services which have become game changers and highlight our progress in this arena. The award recognises the stand-out product, or service, which, through its development and utilisation, has had the most positive impact on workplace and facilities management provision.

The IWFM Impact Awards 2023 recognise work and projects that were completed or operational over the last three years (since 1 January 2020).

Who should enter?

Any organisation or individual within workplace and facilities management. You could be an in-house manager, a service provider or a supplier of goods or services.  All products and services will be considered equally from the simplest and least expensive to the most technically advanced. Eligible product or services can be an object, tool, system or process – but it must be clearly defined and able to be marketed and sold as a stand-alone solution within an overall business offering. Entries will not be accepted from initiatives which are planned, in development or in progress.

What the judges are looking for

  • How was a need and/or market for the product/service identified?
  • Analysis of costing (buy/sell/both, as applicable) and development of the business case.
  • A clear explanation of the product/service development process, including due diligence, design, testing and launch.
  • Description of how sustainability and CSR/ESG principles were considered in the evaluation, design and development of the product or service
  • Description of the impacts of the product/service for stakeholders (e.g., customers, end users, public, employees etc as applicable).
  • Evidence of the environmental and/or CSR/ESG benefits associated with the product or service

Entry questions

  1. Set out how the project or initiative is aligned with the organisational mission, vision and values – highlighting the core priorities and objectives. (400 words maximum)
  2. Explain the project or initiative lifecycle – from inception through delivery and evaluation. This could include how scope was defined and objectives were set; use of research and benchmarks and how organisational ‘buy in’ was achieved. (400 words maximum)
  3. Describe how the initiative was actually delivered. This could include change management processes; collaboration decisions; obstacles encountered and how they were overcome. (300 words maximum)
  4. Evidence the measured impact of the project or initiative. (400 words maximum in total for both elements of this question)
    • What measurable data can you provide for the initiative? – for example number of participants, completion rates, impact on the organisation’s objectives and goals
    • Evidence of the impact of the initiative on the participants; bring your success story to life with examples, anecdotes, testimonials, survey results and benchmarking data
  5. What are the next steps for continuous improvement and building upon the impact of your project or initiative? (300 words maximum)
  6. Summarise your key learnings from the implementation of your project or initiative, and how you have shared these beyond your organisation. (300 words maximum)

ENTRY DEADLINE: midday (BST) on Wednesday 5 April

ENTRY FEE: £250+VAT

DOWNLOAD ENTRY FORM

This award celebrates the innovative use of technology in pursuit of business goals as well as technological developments which enhance our industry. It seeks examples of innovative application of systems or technology in workplace and facilities management, including artificial intelligence. Its scope is wide and can relate to advanced service delivery, use of space, management of resources or any other area where technology has been employed in support of better service delivery or to enhance the workplace and facilities experience. 

The IWFM Impact Awards 2023 recognise work and projects that were completed or operational over the last three years (since 1 January 2020).

Who should enter?

Entries are welcomed from both suppliers to the workplace and facilities management profession and client organisations. All products and services will be considered equally from the simplest and least expensive to those that have the most complicated rationalisation. Eligible technologies can be an object, tool, system or process. It must be clearly defined and demonstrably improve outcomes in workplace and facilities service delivery or in the daily working experience of everyday users. Entries will not be accepted from initiatives which are planned, in development or in progress.

What the judges are looking for

  • Tangible positive impact to the workplace and facilities management function.
  • Genuinely innovative scalable technology led solutions.
  • Strategic alignment with your business and/or client(s)
  • Value led initiatives with a genuine RoI (true innovation is not always about those with the biggest budget).

Entry questions

  1. Set out how the technology innovation was created, what technology is being used and the market that it addresses – highlighting the core priorities and objectives. (400 words maximum)
  2. Explain the project innovation lifecycle – from inception through delivery and evaluation. Why is this solution innovating in the facilities management sector. This could include how scope was defined and objectives were set; why the industry needs this solution, use of research and benchmarks and how organisational ‘buy in’ was achieved. (400 words maximum)
  3. Describe the commercial validity of this project, who will use it and why and how would it be scaled within the industry and beyond. This could include commercial and  collaboration decisions; obstacles encountered and how they were overcome. How will the solution make savings or be commercially viable into the future and who will use it. (300 words maximum)
  4. Evidence the measured or potential impact of the project or initiative. (400 words maximum in total for both elements of this question)
    • What measurable data can you provide for the initiative? – for example number of participants, completion rates, impact on the organisation’s objectives and goals
    • Evidence of the impact of the initiative on the participants; bring your success story to life with examples, anecdotes, testimonials, survey results and benchmarking data
  5. Why is this project a technological innovation, how will it affect people and push the boundaries of what is happening within the facilities management sector. (300 words maximum)
  6. Summarise your key learnings and how this will benefit the wider FM or built environment sectors moving forward. (300 words maximum)

ENTRY DEADLINE: midday (BST) on Wednesday 5 April

ENTRY FEE: £250+VAT

DOWNLOAD ENTRY FORM

This award recognises best practice in collaborative relationships where multiple parties work together in an innovative, progressive way, to generate an outcome that could not have been achieved by a sole party. It celebrates partnerships that evidence mutual objectives and benefits for all parties while demonstrating tangible benefits for the wider workplace, service operation business. Collaborations can include innovative approaches with or for client and / or supplier, showcasing the potential in effective business relationships and working practices between multiple parties.

The IWFM Impact Awards 2023 recognise work and projects that were completed or operational over the last three years (since 1 January 2020).

Who should enter?

Entries are open to individuals, organisations, in-house teams, service providers and suppliers to the industry, in both the public and private sectors. Entries must cover two years’ of full operational activity since implementation. Entries will not be accepted from initiatives which are planned, in development or in progress.

What the judges are looking for

  • Why a collaborative approach was deemed to be the most appropriate solution given the choices available?
  • How the collaboration was planned, in terms of vision and values, strategy outcomes, partner selection, and working together?
  • What operational goals, mechanisms, and processes are in place to manage the collaboration on a day-to-day basis and to drive continual improvement?
  • What measures were used to prove the collaboration has been successful and what was learned from the approach.

Entry questions

  1. Set out how the project or initiative established collaboration objectives and how they were aligned with the organisational mission, vision and values – highlighting the core priorities and objectives. (400 words maximum)
  2. Explain the project or initiative lifecycle – from inception through delivery and evaluation. This could include how scope was defined and objectives were set; collaboration accountabilities, use of research and benchmarks and how organisational ‘buy in’ was achieved. (400 words maximum)
  3. Describe how the initiative was actually delivered. This could include change management processes; collaboration decisions; obstacles encountered and how they were overcome. (300 words maximum)
  4. Evidence the measured impact of the project or initiative. (400 words maximum in total for both elements of this question)
    • What measurable data can you provide for the initiative? – for example number of participants, collaboration success, completion rates, impact on the organisation’s objectives and goals
    • Evidence of the impact of the initiative on the participants; bring your success story to life with examples, anecdotes, testimonials, survey results and benchmarking data
  5. What are the next steps for the collaboration, continuous improvement and building upon the impact of your project or initiative? (300 words maximum)
  6. Summarise your key learnings from the collaboration during your project or initiative, and how you have shared these beyond your organisation. (300 words maximum) 

ENTRY DEADLINE: midday (BST) on Wednesday 5 April

ENTRY FEE: £250+VAT

DOWNLOAD ENTRY FORM

This award celebrates the outstanding innovation that small and medium sized enterprises (SMEs) bring to the workplace and facilities management sector to help businesses achieve their strategic goals and which in turn enhance the wider FM sector. It seeks examples of innovative practices or products that have delivered tangible benefits and demonstrable outcomes from either a facilities management and or a workplace perspective.

Its scope is wide and can relate to an advanced innovative service delivery solution or approach, innovative use of space, an innovative way of managing resources, innovative return on investments or any other area where genuinely innovative solutions, approaches or products have been employed in support of better service delivery or to enhance the FM experience or offering.

The IWFM Impact Awards 2023 recognise work and projects that were completed or operational over the last three years (since 1 January 2020).

Who should enter?

Entries are welcomed from both suppliers to the facilities sector and client organisations. All products, services or initiatives will be considered equally from the simplest and least expensive or have the most complicated rationalisation. The judges will be looking for outstanding entries that clearly articulate the adoption and delivery of outstanding change management that demonstrably improve outcomes in workplace and facilities service delivery or in the daily working experience of everyday users.

Entries will not be accepted from initiatives which are planned, in development or in progress.

What the judges are looking for

  • Tangible positive impact to the workplace and facilities management function.
  • Genuinely innovative scalable and impacting initiatives, approaches or products
  • Strategic alignment with your business and/or client’s goals and objectives
  • Value led initiatives with a genuine RoI (true innovation is not always about those with the biggest budget).

Entry questions

  1. Set out how the project or initiative is aligned with the organisational mission, vision and values – highlighting the core priorities and objectives. (400 words maximum)
  2. Explain the project or initiative lifecycle – from inception through delivery and evaluation. This could include how scope was defined and objectives were set; use of research and benchmarks and how organisational ‘buy in’ was achieved. (400 words maximum)
  3. Describe how the initiative was actually delivered. This could include change management processes; collaboration decisions; obstacles encountered and how they were overcome. (300 words maximum)
  4. Evidence the measured impact of the project or initiative. (400 words maximum in total for both elements of this question)
    • What measurable data can you provide for the initiative? – for example number of participants, completion rates, impact on the organisation’s objectives and goals
    • Evidence of the impact of the initiative on the participants; bring your success story to life with examples, anecdotes, testimonials, survey results and benchmarking data
  5. What are the next steps for continuous improvement and building upon the impact of your project or initiative? (300 words maximum)
  6. Summarise your key learnings from the implementation of your project or initiative, and how you have shared these beyond your organisation. (300 words maximum) 

ENTRY DEADLINE: midday (BST) on Wednesday 5 April

ENTRY FEE: £250+VAT

DOWNLOAD ENTRY FORM

People categories

This award celebrates outstanding workplace and facilities management teams in the Public or Third Sector and the positive impact that they have for their organisations and customers. The winning team will have created a powerful and impactful dynamic that is delivering tangible, positive results for the business in the workplace and facilities discipline as well as supporting wider organisational goals. The winning entry will showcase the team’s achievements and demonstrate its success as a result of a proactive and structured approach to teamworking. It will demonstrate all the hallmarks of a high-performance team and be an inspiration in and beyond the profession.  

The IWFM Impact Awards 2023 recognise work and projects that were completed or operational over the last three years (since 1 January 2020).

Who should enter?

In house or service providing teams (or a combination of both) operating in the public or third sector who can show how they meet the criteria. Entrant teams must be clearly defined and comprise two or more people engaged in day-to-day workplace and facilities management activities as a whole or part of an in-house or contracted function.

What the judges are looking for

They’ll be looking to understand what makes a high performing team tick. They’ll expect:

  • the team to be defined and their role easily understood
  • a clear vision and purpose aligned to corporate objectives
  • understanding defined individual roles and demonstration of mutual trust, support and values, including clear leadership,
  • how are decisions made and conflict resolved
  • evidence of diversity and inclusion
  • effective communication within and beyond the team, including with external stakeholders
  • a focus on individual and collective professional development
  • evidence of success, performance outcomes and impact
  • how feedback is provided and how the team is rewarded individually and as a group and how this has contributed to overall team performance

Entry questions

  1. Set out the underpinning drive or vision for the team and summarise the objectives explaining how they supported organisational priorities. (250 words maximum)
  2. Explain the different roles within your team, their inter-dependencies, and how they contribute to its effectiveness as a whole. (250 words maximum)
  3. Describe your team’s values and demonstrate how you embed and refresh them to build mutual trust over time. (250 words maximum)
  4. Explain how you set team goals and measure ongoing performance against them; including how your team aligns to the organisation’s (or client’s) corporate objectives. (250 words maximum)
  5. How do you communicate within your team, with internal stakeholders and with external stakeholders? What measures do you take to build team culture? How does your team make decisions? How do you reward team members, and how does this contribute to overall team performance? How do you promote diversity and inclusion? (400 words maximum)
  6. Explain your approach to developing both the team and the individuals within it. Evidence your commitment to ongoing learning and continual improvement. (250 words maximum
  7. Describe the team’s approach to leadership and the dynamic between the leaders and team members. Give examples of leadership in action. (250 words maximum)
  8. Evidence your team’s impact on the organisation, including examples of the team’s attainment against goals e.g. performance outcomes in terms of commercial impact, sustainability, quality, customer service and/or corporate responsibility objectives. (250 words maximum)

ENTRY DEADLINE: midday (BST) on Wednesday 5 April

ENTRY FEE: £250+VAT

DOWNLOAD ENTRY FORM

This award celebrates outstanding workplace and facilities management teams in the private sector and the positive impact that they have for their organisations and customers. The winning team will have created a powerful and impactful dynamic that is delivering tangible, positive results for the business in the workplace and facilities discipline as well as supporting wider organisational goals. The winning entry will showcase the team’s achievements and demonstrate its success as a result of a proactive and structured approach to teamworking. It will demonstrate all the hallmarks of a high-performance team and be an inspiration in and beyond the profession.  

The IWFM Impact Awards 2023 recognise work and projects that were completed or operational over the last three years (since 1 January 2020).

Who should enter?

In house or service providing teams (or a combination of both) operating in the private sector who can show how they meet the criteria. Entrant teams must be clearly defined and comprise two or more people engaged in day-to-day workplace and facilities management activities as a whole or part of an in-house or contracted function.

What the judges are looking for

They’ll be looking to understand what makes a high performing team tick. They’ll expect:

  • the team to be defined and their role easily understood
  • a clear vision and purpose aligned to corporate objectives
  • understanding defined individual roles and demonstration of mutual trust, support and values, including clear leadership,
  • how are decisions made and conflict resolved
  • evidence of diversity and inclusion
  • effective communication within and beyond the team, including with external stakeholders
  • a focus on individual and collective professional development
  • evidence of success, performance outcomes and impact
  • how feedback is provided and how the team is rewarded individually and as a group and how this has contributed to overall team performance

Entry questions

  1. Set out the underpinning drive or vision for the team and summarise the objectives explaining how they supported organisational priorities. (250 words maximum)
  2. Explain the different roles within your team, their inter-dependencies, and how they contribute to its effectiveness as a whole. (250 words maximum)
  3. Describe your team’s values and demonstrate how you embed and refresh them to build mutual trust over time. (250 words maximum)
  4. Explain how you set team goals and measure ongoing performance against them; including how your team aligns to the organisation’s (or client’s) corporate objectives. (250 words maximum)
  5. How do you communicate within your team, with internal stakeholders and with external stakeholders? What measures do you take to build team culture? How does your team make decisions? How do you reward team members, and how does this contribute to overall team performance? How do you promote diversity and inclusion? (400 words maximum)
  6. Explain your approach to developing both the team and the individuals within it. Evidence your commitment to ongoing learning and continual improvement. (250 words maximum)
  7. Describe the team’s approach to leadership and the dynamic between the leaders and team members. Give examples of leadership in action. (250 words maximum)
  8. Evidence your team’s impact on the organisation, including examples of the team’s attainment against goals e.g. performance outcomes in terms of commercial impact, sustainability, quality, customer service and/or corporate responsibility objectives. (250 words maximum)

ENTRY DEADLINE: midday (BST) on Wednesday 5 April

ENTRY FEE: £250+VAT

DOWNLOAD ENTRY FORM

This award aims to uncover exceptional new talent in the profession, identifying individuals who have made a significant impact on the provision of workplace and facilities management services within the first three years since joining the profession. Our winner will be an ambassador for FM, be passionate and committed to CPD and promoting workplace and facilities management as a career of choice, having gained significant respect of their colleagues and leaders within their organisation. They will be knowledgeable about the issues that facilities professionals face and proactive in driving the profession forward.

Who should enter?

Workplace and facilities professionals that are likely to have been in the profession for up to three years, either at the start of their career or having joined from a different sector and who work for an in-house team or a service provider. They will be able to demonstrate significant tangible impact and evidence how they meet the criteria. Entries are welcomed via self-nomination or by an employer, colleagues or peers.

What the judges are looking for

  • Confidence, self-awareness and an understanding of personal impact, influence and relationships within the team, as well as evidence of acknowledged recognition from management, employing and/or client organisations.
  • A determination to succeed, demonstrating how goals have been achieved to date and what plans are in place to reach personal and career ambitions in the future.
  • Examples of standout moments and highlights of career up to now.
  • A solid grasp of the challenges and opportunities facing workplace and facilities management and how they should be managed for the profession to thrive.

Entry questions

 

  1. Demonstrate your passion and commitment to workplace and facilities management as your chosen career and what personally drives you to succeed within it (350 words maximum)
  2. Evidence a commitment to continuous learning and professional development, involvement with the wider profession (including with professional bodies), engagement with others to advance your career and promote the profession (350 words maximum)
  3. Evidence your impact in your organisation, your influence on service delivery and key achievements which have contributed to positive business outcomes (350 words maximum)
  4. Comment on the future of the profession and the sector and articulate the key issues it faces and how it might evolve in the future, demonstrating original thinking in creating effective workplaces and/or service delivery, including using technology (350 words maximum)
  5. Evidence your potential to be a future leader, including personal impact and ambassadorial capability, impacts on peers and other colleagues (350 words maximum) 
  6. Summarise your career aspirations and how you plan to advance them (350 words maximum)

ENTRY DEADLINE: midday (BST) on Wednesday 5 April

FREE TO ENTER

DOWNLOAD ENTRY FORM

 

This award recognises exceptional individuals who have proven management experience in workplace and facilities management.

It presents an opportunity for individuals to show how they are making a difference through their management.

Who should enter?

You will likely have 4-7 years of experience in Workplace and/or Facilities Management.

You will be a Workplace and facilities professional from any type of organisation (in-house or service provider / account management role) who can show how you meet the criteria.

You can either self-nominate or be nominated by colleagues or clients.

Entry questions

  1. Demonstrate your ability to influence others. For example:
    • Influencing the senior management to help drive the direction of the organisation
    • Influencing the workplace and facilities team to deliver against the strategy
    • Influencing other stakeholders (internal and external)  (500 words maximum)
  2. Demonstrate your commitment to continuous improvement Understanding and applying trends and best-practice in the FM marketplace and different sectors (500 words maximum)
  3. Demonstrate that you create a culture for the workplace and facilities team to do their best work (500 words maximum)
  4. Demonstrate that you create an environment where your customers can do their best work (500 words maximum)

ENTRY DEADLINE: midday (BST) on Wednesday 5 April

FREE TO ENTER

DOWNLOAD ENTRY FORM

This award recognises exceptional individuals who have extensive management experience in workplace and facilities management.

It presents an opportunity for individuals to show how they are making a difference through their leadership.

Who should enter?

You will likely have over 7 years of experience in Workplace and/or Facilites Management.

You will be a Senior workplace and facilities professionals from any type of organisation (in-house or service provider / account management role) who can show how you meet the criteria.

You can either self-nominate or be nominated by colleagues or clients.

Entry questions

  1. Demonstrate your ability to influence others. For example:
    • Influencing the board to drive the direction of the organisation
    • Influencing your team to deliver against your strategy
    • Influencing other stakeholders (internal and external)  (500 words maximum)
  1. Demonstrate your commitment to continuous improvement. Understanding and applying trends and best-practice in the FM marketplace and different sectors (500 words maximum)
  2. Demonstrate that you create a culture for your team to do their best work (500 words maximum)
  3. Demonstrate that you create an environment where your customers can do their best work (500 words maximum)

ENTRY DEADLINE: midday (BST) on Wednesday 5 April

FREE TO ENTER

DOWNLOAD ENTRY FORM

Every profession needs role models. This award recognises those outstanding individuals who are a leading light and inspiration to others.  It celebrates an individual for the positive and profound impact they have on the workplace and facilities management profession, advancing, evolving or changing its face for the future, moving its perception, its practice and its people forward. Someone whose example and influence might go beyond the sphere of their employment.

Who should enter?

Nominated by professional peers from right across the industry, individuals are assessed on a clear demonstration of their commitment to workplace and facilities management’s advancement to which they have made a demonstrably positive contribution, now and potentially for future generations.

What the judges are looking for

  • A recognised positive and profound contribution to the profession.
  • A proven track record as both an ambassador and game changer in the workplace and facilities sphere.
  • Evidence of professional leadership and inspiration to others.
  • Demonstrable integrity and recognition from the workplace and facilities sector as having played a key role in the profession’s advancement.
  • Passion and enthusiasm to make the workplace and facilities management industry a wished for and welcoming destination for future generations.

Entry questions

  1. How are they recognised for having a positive and profound contribution to the profession? (350 words maximum)
  2. Detail their proven track record as an ambassador and game changer in the workplace and facilities management profession (350 words maximum)
  3. Provide evidence of professional leadership and inspiration to others (350 words maximum) 
  4. Showcase their demonstrable integrity and acknowledgement from peers as having played a key role in the profession’s advancement (350 words maximum)
  5. Express their passion and enthusiasm to make the workplace and facilities management industry a wished for and welcoming destination for future generations (350 words maximum)

ENTRY DEADLINE: midday (BST) on Wednesday 5 April

FREE TO ENTER

DOWNLOAD ENTRY FORM

Help us discover our true frontline heroes.  Our profession directly and indirectly generates work for millions of individuals and is a great reflection of our diverse society.  Many of us experience the contribution our frontline colleagues make to the success of our organisations; yet all too often recognition of their impact is limited to their immediate peers. Rewards don’t usually cascade beyond management, if at all.  

This award aims to celebrate and showcase their contribution. Share the stories of your unsung heroes and heroines.  Our winner will encapsulate the spirit and professionalism of workplace and facilities management at its best, demonstrating the hallmarks of service excellence from individuals and teams that provide an inspiration in and beyond the profession and who highlight the opportunities open to all in FM and its great potential as a career of choice.

Entries will be shortlisted and judged by a panel comprised of lead judges, judge mentors and Awards Advisory Group members. The winner will be announced at the Awards ceremony on 16 October 2023.

 Who should be nominated?

Individual or teams (existing or special taskforce) from any type of organisation who can show how they meet the criteria or those nominated by their employer, colleagues, clients, or peers

Entries must be for a project, initiative or exceptional behaviours that have demonstrated a tangible and relevant impact and contribution in a workplace and facilities context in the entry criteria period of 1 April 2022 to 31 March 2023.

What the judges are looking for

  • Humanity and authenticity.
  • The spirit and professionalism of workplace and facilities management at its best.
  • An inspiration within and beyond the sector.
  • Showcase how our profession and sector reflect the great diversity of our society.

Essential information

Provide a video submission (three minutes maximum) summarising the responses to the entry questions below. Videos can be completed on a smart phone and should be in landscape format (Videos should be uploaded to the entry platform).

Entry questions

Produce a written summary of the work that has been carried out (or the behaviour demonstrated) during the entry criteria period (500 words maximum) addressing the following points:

  • The individual or team involved?
  • The situation or circumstances being presented
  • What was the task or challenge?
  • What was the initiative, action or response?
  • What happened as a result?
  • Why should they win this award?  

ENTRY DEADLINE: midday (BST) on Wednesday 5 April

FREE TO ENTER

DOWNLOAD ENTRY FORM