Our ‘Previous Winners’ section is an homage to the highest calibre of entrants, the excellence of our sponsors, the prestige of our judging panels, and the long-standing heritage of our past Award ceremonies as BIFM

2021 IWFM Impact Award Winners

2020 IWFM Impact Award Winners

2019 IWFM Award Winners

Impact on Customer ExperienceSavills RISE, Savills UK
Impact on Organisational PerformanceTransformation of Facilities Operations at Rolls-Royce, Rolls-Royce and Mitie
Impact on Society and Social ValueCreating Profit for a Purpose, Eric Wright FM
Impact on the EnvironmentProject Ceres Plastics Reduction, ISS with a Big Four Professional Services Firm
Innovation in People Development and EmpowermentEmpowering People through ENGAGE, Interserve and E.ON UK
Innovation in Products and/or ProcessesThe IMPACT progamme, OCS Group UK
Innovation in Supplier RelationshipsProperty Team, Direct Line Group
Innovation in Technology and SystemsWaterless Urinal Technology, WhiffAway Group
Team of the YearAstraZeneca Macclesfield Campus FM Team
Newcomer of the YearMaddie Hayes, Mace Macro
Manager of the YearFiona Stewart, Student Living by Sodexo
Leader of the YearChris Kenneally, CEO, Cordant Group
Profound ImpactSamantha West

2019 ceremony photos


2019 ceremony video

2018 BIFM Award Winners

Winners 2018

Newcomer of the YearPaul McNally, VINCI Facilities
Manager of the YearLaura Birnbaum, HM Courts and Tribunals Service Facilities
Leader of the YearDavid Carr
Team of the YearKier Workplace Services and Cardiff Council
Impact on Customer ExperienceHinchingbrooke Treatment Centre, Kier Workplace Services, Prospect Healthcare
Impact on Organisational PerformanceNewable – A Brave New Workspace, WhereWeWork Ltd
Impact on the EnvironmentCarbon Management Programme, University of Oxford
Impact on Employee Experienceintu Properties
Impact on SocietyAbilities in Facilities, Sewell Facilities Management in partnership with Mencap
Innovation in Technology and SystemsDigital FM – The New Era, Emaar Facilities Management LLC
Innovation in Products and Services Innovation Gateway
Innovation in Professional Development (large organisations)Premier Technical Services Group PLC
Lifetime AchievementOliver Jones

2018 ceremony photos

BIFM Awards 2018

2018 ceremony video

2017 BIFM Award Winners

2017 winners

Newcomer of the YearConrad Dinsmore, ISS Facility Services
Manager of the YearMike Gibson, Qwest Services, ENGIE
Leader of the YearAndrew Smart, Cushman & Wakefield
Team of the YearCarillion Services, Northwood Headquarters
Impact on Customer ExperienceMacro, Emirates Air Line
Impact on Organisational PerformanceUBS, Integrated Facility Management
Impact on the EnvironmentLandsec, Caring for the Environment
Impact on Employee ExperienceJohnson & Johnson 2020 Workplace Experience Strategy
Innovation in Technology and SystemsAstraZenca, Macclesfield Campus
Lifetime AchievementMarilyn Standley, FBIFM
New Product or Service of the YearRapid Washroooms Ltd, Smart Washroom Solutions
Impact on SocietyRecycling Lives

2016 BIFM Award Winners


Brand ImpactGather & Gather
Newcomer of the YearPleun van Deurssen, Incentive FM Ltd
Manager of the YearSuzanne Beck, Carillion Barts NHS Trust contract
Leader of the YearKaty Dowding, Skanska
Team of the YearCBRE Global Workplace Solutions and the AA
Impact on Customer ExperienceCarillion Customer Experience Centre
Impact on Organisational PerformanceNational Grid, Smart Work Space
Impact on SustainabilityBaxterStorey – Food Waste Costing the Earth
Workplace ImpactMinistry of Justice Commuter Hubs Powered By Matrix Booking
Innovation in Technology and SystemsHumanforce – Changing the Way FM Works
Learning and Career DevelopmentNationwide Window Cleaning – How Nurturing Talent Delivers Growth for NWC
Lifetime AchievementKeith Glennister, ISS
New Product or Service of the YearHeathrow Airport Ltd – Spot & Report – Heathrow’s Fault Reporting Smartphone Application
Societal ImpactVINCI Facilities

2015 BIFM Award Winners


Brand ImpactSodexo UK&I - Sodexo Brand Ambassador Programme
Facilities Manager of the YearAlan Russell, London Heathrow Airport Ltd
FM Team of the YearNationwide & Carillion plc
Impact on Customer ExperienceHeathrow Airport Limited - Terminal 2 Engineering and Facilities
Impact on SustainabilityThe NEC - Our Sustainability Journey
Impact on the WorkplaceAirbus UK - Future Filton
Innovation in Technology and SystemsNG Bailey powered by Elutions - Giving Morrisons a Rare Energy Solution
Learning and Career DevelopmentMcFarlane Telfer
Lifetime AchievementMartin Pickard
New Product or Service of the YearSkanska - Waste Management Service
Rising Talent in Facilities ManagementTanya Horscroft (née. Brick), Capita
Societal ImpactCofely & North East Lincolnshire Council - North East Lincolnshire Regeneration Partnership

2014 BIFM Award Winners

2014 winners

Excellence in Customer ServiceEdge Hill University, Facilities Management; Welcome Sunday
Excellence in Product DevelopmentJ+J Flooring Group; Kinetex
FM Excellence in a Major ProjectKing’s College London and Bouygues Energies & Services; Public Private Partnership Efficiency Review
Facilities Manager of the YearChris Newton; Mitie
FM Service Provider of the Year (SME)Premier Workplace Services; Business Class Moves and Change Service
Impact on Organisation and WorkplaceThree; Every Day Wonderful
In-House FM Team of the YearTesco Maintenance & Energy; Tesco Maintenance Format Teams
Innovation in the Use of Technology and SystemsIntegral Uptimeplus
Large FM Service Provider of the YearCarillion Plc
Learning and Career DevelopmentFES FM; Committed to Knowledge and Skills Development
Lifetime Achievement AwardChristopher Stoddart
Profound ImpactISS UK and Ireland; Employability: Providing opportunities today for the talent of tomorrow
Rising Talent in Facilities ManagementMark Leighton; Cofely
Sustainability and Environmental ImpactCheshire Constabulary; Operation Cleanup

2013 BIFM Award Winners

Winners 2013

Excellence in Customer ServiceChiswick Park, Enjoy Work
Excellence in Product DevelopmentGSH Group’s Energy Monitoring Application (EMAP)
FM Excellence in a Major ProjectVINCI Facilities: St Helens and Whiston Hospitals
Facilities Manager of the YearDeborah Rowland, Cabinet Office
FM Service Provider of the YearGRITIT
Impact on Organisation and WorkplaceBritvic Soft Drinks Ltd, Britvic at Breakspear Park
In-House FM Team of the YearEdge Hill University, Facilities Management 
Innovation in the Use of Technology and Systems iSite, The HUB
Learning and Career DevelopmentMITIE Client Services 
Lifetime Achievement AwardFrank Duffy
Profound Impact on the Industry Over the Last Five Years Anne Lennox-Martin
Judges Special Recognition AwardKajima Community
Sustainability and Environmental ImpactCofely & Peel Media Group, MediaCityUK
BIFM Board Social and Economic Impact AwardCOMET Advisory, Tri – Borough Transforming TFM

2012 BIFM Award Winners

2012 winners

Innovation in Customer ServiceAmey; Pro-active Catering at Braidburn Schools
Innovation in ProductsManaged Technology Services Ltd in partnership with the Chelsea and Westminster Hospitals NHS Foundation Trust and Freeway Medical ; Paediatric Mobile Workstation
Innovation in Technology and SystemsBirmingham Children’s Hospital, Ambinet, Sodexo; MAPLE 
Impact on Organisation and WorkplacePlantronics: Plantronics Simply Smarter Working
FM Excellence in a Major ProjectPwC with MITIE, Honeywell and ARAMARK; “7 More London” with PwC and their Service Partners 
In-House FM Team of the YearBAE Systems Real Estate Solutions; Delivering Our Customers Perfect Day
Consultant of the YearDavis Langdon, an AECOM Company: FM Support to Marks & Spencer, Merseyside Police and Ministry of Justice 
FM Service Provider of the YearMITIE Client Services
Learning and Career DevelopmentInterserve; Skills Development at Interserve
Sustainability and Environmental ImpactWales Millennium Centre; Sustainability Exemplar Project 
Judges Special AwardG3 Systems Ltd; NATO Medical Treatment Facilities, Afghanistan and The London Organising Committee of the Olympic Games and Paralympic Games; LOCOG FM 
Facilities Manager of the YearWendy Cuthbert, Barclays
Overall Industry AwardProfessor Keith Alexander

2011 BIFM Award Winners

2011 winners

Client of the YearThe Co-operative
Communications and MarketingHSS Hire
Consultant of the YearEC Harris
Facilities Manager of the YearChris Stoddart
FM Excellence in a Major ProjectSerco
Impact on Organisation and WorkplaceTelefónica UK supported by ISS
Innovation in Customer ServiceCarillion Facilities Management
Innovation in ProductsPlastic Surgeon
Innovation in Technology and SystemsSGP with Altius Vendor Assurance
Judges Special AwardPriDE
Overall Industry ImpactLionel Prodgers
Service Provider of the YearWestway Services
Sustainability and Environmental ImpactModus Services

2010 BIFM Award Winners

Innovation in Customer ServiceMITIE
Communications and MarketingAXA/Carillion
Corporate Occupiers Excellence in FM TeamThe Co-operative
Facilities Manager of the YearJulie Kortens
FM Excellence in a Major ProjectSGP Property & Facilities Management
Impact on Organisation and WorkplaceSandwell Primary Care Trust and Plan B Solutions Ltd
Innovation in ProductsSitexOrbis Ltd
Innovation in Technology, Systems and ServicesBBC Workplace
Judges Special Recognition AwardLandmarc Support Services with Defence Training Estate
Property Investors Excellence in FMTeam Incentive Facilities Management
Public Sector Excellence in FMTeam Babcock
Student of the YearAmanda Smalley
Sustainability and Environmental ImpactGlaxo SmithKline and Johnson Controls
Overall FM Industry Impact AwardValerie Everitt

2009 BIFM Award Winners

Communications and MarketingMiddleton Grange Shopping Centre
Corporate Occupiers Excellence in FMTeam Shop Direct Group
FM Excellence in a Major ProjectInitial Integrated Services
Facilities Manager of the YearAndy Ratcliffe
Impact on Organisation and WorkplaceDepartment for Children Schools and Families with EC Harris
Innovation in Customer ServiceKajima Community
Innovation in ProductsCreative Space Management
Innovation in Technology, Systems and ServicesGSH Group
Overall FM Industry Impact AwardStan Mitchell
Property Investors Excellence in FM TeamNB Entrust
Public Sector Excellence in FM Team AwardIWS Estates with EC Harris
Special Recognition AwardMark Rycraft
Student of the YearPaul Warren
Sustainability and Environmental Impactthecentre:mk

2008 BIFM Award Winners

Best Article in FM JournalismMartin Pickard
Best Practice in a Fit-out ProjectNomura International
Best Practice of FM in a PPP projectCofathec
Communications and MarketingDalkia
Customer ServiceCarillion Facilities Management
Facilities Manager of the YearTricia Stanley
BIFM Judges Special Recognition AwardFlood Recovery Hull
Impact on Organisation and WorkplaceEC Harris
Innovation AwardPHS Washrooms
Innovation in Systems and ServicesSodexo Lab Instrument Services
New Build AwardRio Tinto
Student of the YearJoanne Ray
Sustainability AwardInterserve Defence
Technology AwardRNM Systems

2007 BIFM Award Winners

Best Article in FM JournalismDavid Pearson
Best Practice in a Fit-out Project AwardLandmarc Support Services
Best Practice in a PFI/PPP ProjectSkanska Facilities Services
Communications and Marketing AwardMorgan Lovell
Customer ServicesInviron
Facilities Manager of the YearAndy Kelly
Impact on Organisation and WorkplaceGlaxoSmithKline for GSK House
Innovation AwardUnited Utilities
New Build AwardUniversity of Glasgow
Student of the YearPaul Mark White
Sustainability AwardSiemens
Technology AwardAmey Business Services

2006 BIFM Award Winners

Best Article in FM JournalismDavid Arminas
Best Practice in a Fit-Out ProjectJointly by the London Organising Committee of the Olympic Games and Siemens Facility Management
Best Practice in a PFI/PPP ProjectRobertson Facilities Management
Communications and MarketingMITIE Group
Customer ServicesRoyal & Sun Alliance and TNT Managed Services
Facilities Manager of the YearIan Broadbent
Impact on Organisation and WorkplaceMicrosoft
Innovation AwardCentrica Group Property
New Build Award & Sustainability AwardNational Trust Heelis project
Student of the YearJudi Hall
Technology AwardMacro and Cirrus Software

2005 BIFM Award Winners

Best Article in FM JournalismMartin Pickard
Best Practice in a Fit-outSage UK
Best Practice in a PFI/PPP ProjectWorkplace Management
Business EvolutionBDG WorkFutures
Communications and MarketingGSH
Customer ServicesJoint winners - Barclays Bank with Johnson Controls, and Land Securities Trillium with DWP
Environmental ImpactDalkia
Facilities Manager of the Year AwardPauline Ince
Innovation AwardGlaxoSmithKline
Lifetime AchievementChristine Critchley
New Build AwardChadwick International
Student of the YearFrank Finch
Technology AwardLand Securities Trillium

2004 BIFM Award Winners

Best Article in FM JournalismHywel Davies and Phil Jones
Best Practice in a PFI/PPP projectMaintenance & Property Care
Best Practice in a Fit-outMiller Insurance Services
Best Practice in a New BuildCertainty Group
Business EvolutionSkanska UK/BDG WorkFutures
Customer Service Initiative of the YearTower 42
Environmental ImpactAWG Facilities Services
Facilities Manager of The YearCaroline Finnegan
Innovation AwardCo-Operative Group
Student of the YearMichael O’Reilly and Alison East
Technology AwardLoughton Contract Carpets
Trainer of The YearRobert Fernandez

2003 BIFM Award Winners

Best Article in FM JournalismDavid Pearson
Best Practice Award in a Fit-Out ProjectPrudential
Best Practice in a PPP/PFIHarplands Hospital, Carillion Services
Best Practice in New Build AwardICI Group HQ Tilney Shane
Business Evolution by Property Re-DevelopmentMBDA , BDGworkfutures
Customer Service Initiative of the YearPfizer, Walton Oaks
Environmental Impact AwardBritish American Tobacco
Facilities Manager of the YearDave Richards , Dalkia
Innovation AwardPrudential
Outstanding Student of the YearSara Mendosa and Major Roderick McArthur
Technology AwardFM NET , DSA
Training Programme Presenter of the YearChristine Critchley

2002 BIFM Award Winners

Award for Business Evolution by Property DevelopmentKimberly-Clark
Best Practice Award for FM in Small BuildingsReed Business Information
BIFM Media AwardPremises and Facilities Management
Customer Service Initiative of the YearTower 42 and GlaxoSmithKline
Environmental Impact AwardUnited Utilities Properties
Facilities Manager of the Year AwardTrevor Payne
FM Best Practice in New Build AwardGlaxoSmithKline
FM Innovation AwardTaylor Woodrow FM
Outstanding Student of the YearMalcolm Smith
PFI/PPP Project of the YearCitex (Defence Logistics Organisation)
Technology AwardJones Lang LaSalle
Training Programme Presenter of the YearChristine Critchley

2001 BIFM Award Winners

Best Practice Award for FM in Minor BuildingsOgilvy Touchdown
Business Evolution by Property RedevelopmentArthur Andersen
Customer Service Initiative of the YearSevern Trent Water and Aqumen Defence
Environmental Impact AwardSwiss Re-insurance
Facilities Manager of the YearAnne Hart , Johnson Controls
Innovation AwardStanburys and Defence Science and Technology Laboratory
New BuildAward Toyota
New Technology AwardFacility Portal from Facility Consultants
Outstanding Student of the YearMarilyn Wilder
PFI/PPP Project of the YearCarillion Services
The BIFM Press PrizeThe Facilities Business
Training Programme Presenter of the YearRob Fernandez