Our ‘Previous Winners’ section is an homage to the highest calibre of entrants, the excellence of our sponsors, the prestige of our judging panels, and the long-standing heritage of our past Award ceremonies as BIFM
2021 IWFM Impact Award Winners
2021 highlights
2020 IWFM Impact Award Winners
2020 virtual awards ceremony
2019 IWFM Award Winners
| Award | Winner |
|---|---|
| Impact on Customer Experience | Savills RISE, Savills UK |
| Impact on Organisational Performance | Transformation of Facilities Operations at Rolls-Royce, Rolls-Royce and Mitie |
| Impact on Society and Social Value | Creating Profit for a Purpose, Eric Wright FM |
| Impact on the Environment | Project Ceres Plastics Reduction, ISS with a Big Four Professional Services Firm |
| Innovation in People Development and Empowerment | Empowering People through ENGAGE, Interserve and E.ON UK |
| Innovation in Products and/or Processes | The IMPACT progamme, OCS Group UK |
| Innovation in Supplier Relationships | Property Team, Direct Line Group |
| Innovation in Technology and Systems | Waterless Urinal Technology, WhiffAway Group |
| Team of the Year | AstraZeneca Macclesfield Campus FM Team |
| Newcomer of the Year | Maddie Hayes, Mace Macro |
| Manager of the Year | Fiona Stewart, Student Living by Sodexo |
| Leader of the Year | Chris Kenneally, CEO, Cordant Group |
| Profound Impact | Samantha West |
2019 ceremony photos
2019 ceremony video
2018 BIFM Award Winners
| Award | Winner |
|---|---|
| Newcomer of the Year | Paul McNally, VINCI Facilities |
| Manager of the Year | Laura Birnbaum, HM Courts and Tribunals Service Facilities |
| Leader of the Year | David Carr |
| Team of the Year | Kier Workplace Services and Cardiff Council |
| Impact on Customer Experience | Hinchingbrooke Treatment Centre, Kier Workplace Services, Prospect Healthcare |
| Impact on Organisational Performance | Newable – A Brave New Workspace, WhereWeWork Ltd |
| Impact on the Environment | Carbon Management Programme, University of Oxford |
| Impact on Employee Experience | intu Properties |
| Impact on Society | Abilities in Facilities, Sewell Facilities Management in partnership with Mencap |
| Innovation in Technology and Systems | Digital FM – The New Era, Emaar Facilities Management LLC |
| Innovation in Products and Services | Innovation Gateway |
| Innovation in Professional Development (large organisations) | Premier Technical Services Group PLC |
| Lifetime Achievement | Oliver Jones |
2018 ceremony photos
2018 ceremony video
2017 BIFM Award Winners
| Award | Winner |
|---|---|
| Newcomer of the Year | Conrad Dinsmore, ISS Facility Services |
| Manager of the Year | Mike Gibson, Qwest Services, ENGIE |
| Leader of the Year | Andrew Smart, Cushman & Wakefield |
| Team of the Year | Carillion Services, Northwood Headquarters |
| Impact on Customer Experience | Macro, Emirates Air Line |
| Impact on Organisational Performance | UBS, Integrated Facility Management |
| Impact on the Environment | Landsec, Caring for the Environment |
| Impact on Employee Experience | Johnson & Johnson 2020 Workplace Experience Strategy |
| Innovation in Technology and Systems | AstraZenca, Macclesfield Campus |
| Lifetime Achievement | Marilyn Standley, FBIFM |
| New Product or Service of the Year | Rapid Washroooms Ltd, Smart Washroom Solutions |
| Impact on Society | Recycling Lives |
2016 BIFM Award Winners
| Award | Winner |
|---|---|
| Brand Impact | Gather & Gather |
| Newcomer of the Year | Pleun van Deurssen, Incentive FM Ltd |
| Manager of the Year | Suzanne Beck, Carillion Barts NHS Trust contract |
| Leader of the Year | Katy Dowding, Skanska |
| Team of the Year | CBRE Global Workplace Solutions and the AA |
| Impact on Customer Experience | Carillion Customer Experience Centre |
| Impact on Organisational Performance | National Grid, Smart Work Space |
| Impact on Sustainability | BaxterStorey – Food Waste Costing the Earth |
| Workplace Impact | Ministry of Justice Commuter Hubs Powered By Matrix Booking |
| Innovation in Technology and Systems | Humanforce – Changing the Way FM Works |
| Learning and Career Development | Nationwide Window Cleaning – How Nurturing Talent Delivers Growth for NWC |
| Lifetime Achievement | Keith Glennister, ISS |
| New Product or Service of the Year | Heathrow Airport Ltd – Spot & Report – Heathrow’s Fault Reporting Smartphone Application |
| Societal Impact | VINCI Facilities |
2015 BIFM Award Winners
| Award | Winner |
|---|---|
| Brand Impact | Sodexo UK&I - Sodexo Brand Ambassador Programme |
| Facilities Manager of the Year | Alan Russell, London Heathrow Airport Ltd |
| FM Team of the Year | Nationwide & Carillion plc |
| Impact on Customer Experience | Heathrow Airport Limited - Terminal 2 Engineering and Facilities |
| Impact on Sustainability | The NEC - Our Sustainability Journey |
| Impact on the Workplace | Airbus UK - Future Filton |
| Innovation in Technology and Systems | NG Bailey powered by Elutions - Giving Morrisons a Rare Energy Solution |
| Learning and Career Development | McFarlane Telfer |
| Lifetime Achievement | Martin Pickard |
| New Product or Service of the Year | Skanska - Waste Management Service |
| Rising Talent in Facilities Management | Tanya Horscroft (née. Brick), Capita |
| Societal Impact | Cofely & North East Lincolnshire Council - North East Lincolnshire Regeneration Partnership |
2014 BIFM Award Winners
| Award | Winner |
|---|---|
| Excellence in Customer Service | Edge Hill University, Facilities Management; Welcome Sunday |
| Excellence in Product Development | J+J Flooring Group; Kinetex |
| FM Excellence in a Major Project | King’s College London and Bouygues Energies & Services; Public Private Partnership Efficiency Review |
| Facilities Manager of the Year | Chris Newton; Mitie |
| FM Service Provider of the Year (SME) | Premier Workplace Services; Business Class Moves and Change Service |
| Impact on Organisation and Workplace | Three; Every Day Wonderful |
| In-House FM Team of the Year | Tesco Maintenance & Energy; Tesco Maintenance Format Teams |
| Innovation in the Use of Technology and Systems | Integral Uptimeplus |
| Large FM Service Provider of the Year | Carillion Plc |
| Learning and Career Development | FES FM; Committed to Knowledge and Skills Development |
| Lifetime Achievement Award | Christopher Stoddart |
| Profound Impact | ISS UK and Ireland; Employability: Providing opportunities today for the talent of tomorrow |
| Rising Talent in Facilities Management | Mark Leighton; Cofely |
| Sustainability and Environmental Impact | Cheshire Constabulary; Operation Cleanup |
2013 BIFM Award Winners
| Award | Winner |
|---|---|
| Excellence in Customer Service | Chiswick Park, Enjoy Work |
| Excellence in Product Development | GSH Group’s Energy Monitoring Application (EMAP) |
| FM Excellence in a Major Project | VINCI Facilities: St Helens and Whiston Hospitals |
| Facilities Manager of the Year | Deborah Rowland, Cabinet Office |
| FM Service Provider of the Year | GRITIT |
| Impact on Organisation and Workplace | Britvic Soft Drinks Ltd, Britvic at Breakspear Park |
| In-House FM Team of the Year | Edge Hill University, Facilities Management |
| Innovation in the Use of Technology and Systems | iSite, The HUB |
| Learning and Career Development | MITIE Client Services |
| Lifetime Achievement Award | Frank Duffy |
| Profound Impact on the Industry Over the Last Five Years | Anne Lennox-Martin |
| Judges Special Recognition Award | Kajima Community |
| Sustainability and Environmental Impact | Cofely & Peel Media Group, MediaCityUK |
| BIFM Board Social and Economic Impact Award | COMET Advisory, Tri – Borough Transforming TFM |
2012 BIFM Award Winners
| Award | Winner |
|---|---|
| Innovation in Customer Service | Amey; Pro-active Catering at Braidburn Schools |
| Innovation in Products | Managed Technology Services Ltd in partnership with the Chelsea and Westminster Hospitals NHS Foundation Trust and Freeway Medical ; Paediatric Mobile Workstation |
| Innovation in Technology and Systems | Birmingham Children’s Hospital, Ambinet, Sodexo; MAPLE |
| Impact on Organisation and Workplace | Plantronics: Plantronics Simply Smarter Working |
| FM Excellence in a Major Project | PwC with MITIE, Honeywell and ARAMARK; “7 More London” with PwC and their Service Partners |
| In-House FM Team of the Year | BAE Systems Real Estate Solutions; Delivering Our Customers Perfect Day |
| Consultant of the Year | Davis Langdon, an AECOM Company: FM Support to Marks & Spencer, Merseyside Police and Ministry of Justice |
| FM Service Provider of the Year | MITIE Client Services |
| Learning and Career Development | Interserve; Skills Development at Interserve |
| Sustainability and Environmental Impact | Wales Millennium Centre; Sustainability Exemplar Project |
| Judges Special Award | G3 Systems Ltd; NATO Medical Treatment Facilities, Afghanistan and The London Organising Committee of the Olympic Games and Paralympic Games; LOCOG FM |
| Facilities Manager of the Year | Wendy Cuthbert, Barclays |
| Overall Industry Award | Professor Keith Alexander |
2011 BIFM Award Winners
| Award | Winner |
|---|---|
| Client of the Year | The Co-operative |
| Communications and Marketing | HSS Hire |
| Consultant of the Year | EC Harris |
| Facilities Manager of the Year | Chris Stoddart |
| FM Excellence in a Major Project | Serco |
| Impact on Organisation and Workplace | Telefónica UK supported by ISS |
| Innovation in Customer Service | Carillion Facilities Management |
| Innovation in Products | Plastic Surgeon |
| Innovation in Technology and Systems | SGP with Altius Vendor Assurance |
| Judges Special Award | PriDE |
| Overall Industry Impact | Lionel Prodgers |
| Service Provider of the Year | Westway Services |
| Sustainability and Environmental Impact | Modus Services |
2010 BIFM Award Winners
| Award | Winner |
|---|---|
| Innovation in Customer Service | MITIE |
| Communications and Marketing | AXA/Carillion |
| Corporate Occupiers Excellence in FM Team | The Co-operative |
| Facilities Manager of the Year | Julie Kortens |
| FM Excellence in a Major Project | SGP Property & Facilities Management |
| Impact on Organisation and Workplace | Sandwell Primary Care Trust and Plan B Solutions Ltd |
| Innovation in Products | SitexOrbis Ltd |
| Innovation in Technology, Systems and Services | BBC Workplace |
| Judges Special Recognition Award | Landmarc Support Services with Defence Training Estate |
| Property Investors Excellence in FM | Team Incentive Facilities Management |
| Public Sector Excellence in FM | Team Babcock |
| Student of the Year | Amanda Smalley |
| Sustainability and Environmental Impact | Glaxo SmithKline and Johnson Controls |
| Overall FM Industry Impact Award | Valerie Everitt |
2009 BIFM Award Winners
| Award | Winner |
|---|---|
| Communications and Marketing | Middleton Grange Shopping Centre |
| Corporate Occupiers Excellence in FM | Team Shop Direct Group |
| FM Excellence in a Major Project | Initial Integrated Services |
| Facilities Manager of the Year | Andy Ratcliffe |
| Impact on Organisation and Workplace | Department for Children Schools and Families with EC Harris |
| Innovation in Customer Service | Kajima Community |
| Innovation in Products | Creative Space Management |
| Innovation in Technology, Systems and Services | GSH Group |
| Overall FM Industry Impact Award | Stan Mitchell |
| Property Investors Excellence in FM Team | NB Entrust |
| Public Sector Excellence in FM Team Award | IWS Estates with EC Harris |
| Special Recognition Award | Mark Rycraft |
| Student of the Year | Paul Warren |
| Sustainability and Environmental Impact | thecentre:mk |
2008 BIFM Award Winners
| Award | Winner |
|---|---|
| Best Article in FM Journalism | Martin Pickard |
| Best Practice in a Fit-out Project | Nomura International |
| Best Practice of FM in a PPP project | Cofathec |
| Communications and Marketing | Dalkia |
| Customer Service | Carillion Facilities Management |
| Facilities Manager of the Year | Tricia Stanley |
| BIFM Judges Special Recognition Award | Flood Recovery Hull |
| Impact on Organisation and Workplace | EC Harris |
| Innovation Award | PHS Washrooms |
| Innovation in Systems and Services | Sodexo Lab Instrument Services |
| New Build Award | Rio Tinto |
| Student of the Year | Joanne Ray |
| Sustainability Award | Interserve Defence |
| Technology Award | RNM Systems |
2007 BIFM Award Winners
| Award | Winner |
|---|---|
| Best Article in FM Journalism | David Pearson |
| Best Practice in a Fit-out Project Award | Landmarc Support Services |
| Best Practice in a PFI/PPP Project | Skanska Facilities Services |
| Communications and Marketing Award | Morgan Lovell |
| Customer Services | Inviron |
| Facilities Manager of the Year | Andy Kelly |
| Impact on Organisation and Workplace | GlaxoSmithKline for GSK House |
| Innovation Award | United Utilities |
| New Build Award | University of Glasgow |
| Student of the Year | Paul Mark White |
| Sustainability Award | Siemens |
| Technology Award | Amey Business Services |
2006 BIFM Award Winners
| Award | Winner |
|---|---|
| Best Article in FM Journalism | David Arminas |
| Best Practice in a Fit-Out Project | Jointly by the London Organising Committee of the Olympic Games and Siemens Facility Management |
| Best Practice in a PFI/PPP Project | Robertson Facilities Management |
| Communications and Marketing | MITIE Group |
| Customer Services | Royal & Sun Alliance and TNT Managed Services |
| Facilities Manager of the Year | Ian Broadbent |
| Impact on Organisation and Workplace | Microsoft |
| Innovation Award | Centrica Group Property |
| New Build Award & Sustainability Award | National Trust Heelis project |
| Student of the Year | Judi Hall |
| Technology Award | Macro and Cirrus Software |
2005 BIFM Award Winners
| Award | Winner |
|---|---|
| Best Article in FM Journalism | Martin Pickard |
| Best Practice in a Fit-out | Sage UK |
| Best Practice in a PFI/PPP Project | Workplace Management |
| Business Evolution | BDG WorkFutures |
| Communications and Marketing | GSH |
| Customer Services | Joint winners - Barclays Bank with Johnson Controls, and Land Securities Trillium with DWP |
| Environmental Impact | Dalkia |
| Facilities Manager of the Year Award | Pauline Ince |
| Innovation Award | GlaxoSmithKline |
| Lifetime Achievement | Christine Critchley |
| New Build Award | Chadwick International |
| Student of the Year | Frank Finch |
| Technology Award | Land Securities Trillium |
2004 BIFM Award Winners
| Award | Winner |
|---|---|
| Best Article in FM Journalism | Hywel Davies and Phil Jones |
| Best Practice in a PFI/PPP project | Maintenance & Property Care |
| Best Practice in a Fit-out | Miller Insurance Services |
| Best Practice in a New Build | Certainty Group |
| Business Evolution | Skanska UK/BDG WorkFutures |
| Customer Service Initiative of the Year | Tower 42 |
| Environmental Impact | AWG Facilities Services |
| Facilities Manager of The Year | Caroline Finnegan |
| Innovation Award | Co-Operative Group |
| Student of the Year | Michael O’Reilly and Alison East |
| Technology Award | Loughton Contract Carpets |
| Trainer of The Year | Robert Fernandez |
2003 BIFM Award Winners
| Award | Winner |
|---|---|
| Best Article in FM Journalism | David Pearson |
| Best Practice Award in a Fit-Out Project | Prudential |
| Best Practice in a PPP/PFI | Harplands Hospital, Carillion Services |
| Best Practice in New Build Award | ICI Group HQ Tilney Shane |
| Business Evolution by Property Re-Development | MBDA , BDGworkfutures |
| Customer Service Initiative of the Year | Pfizer, Walton Oaks |
| Environmental Impact Award | British American Tobacco |
| Facilities Manager of the Year | Dave Richards , Dalkia |
| Innovation Award | Prudential |
| Outstanding Student of the Year | Sara Mendosa and Major Roderick McArthur |
| Technology Award | FM NET , DSA |
| Training Programme Presenter of the Year | Christine Critchley |
2002 BIFM Award Winners
| Award | Winner |
|---|---|
| Award for Business Evolution by Property Development | Kimberly-Clark |
| Best Practice Award for FM in Small Buildings | Reed Business Information |
| BIFM Media Award | Premises and Facilities Management |
| Customer Service Initiative of the Year | Tower 42 and GlaxoSmithKline |
| Environmental Impact Award | United Utilities Properties |
| Facilities Manager of the Year Award | Trevor Payne |
| FM Best Practice in New Build Award | GlaxoSmithKline |
| FM Innovation Award | Taylor Woodrow FM |
| Outstanding Student of the Year | Malcolm Smith |
| PFI/PPP Project of the Year | Citex (Defence Logistics Organisation) |
| Technology Award | Jones Lang LaSalle |
| Training Programme Presenter of the Year | Christine Critchley |
2001 BIFM Award Winners
| Award | Winner |
|---|---|
| Best Practice Award for FM in Minor Buildings | Ogilvy Touchdown |
| Business Evolution by Property Redevelopment | Arthur Andersen |
| Customer Service Initiative of the Year | Severn Trent Water and Aqumen Defence |
| Environmental Impact Award | Swiss Re-insurance |
| Facilities Manager of the Year | Anne Hart , Johnson Controls |
| Innovation Award | Stanburys and Defence Science and Technology Laboratory |
| New Build | Award Toyota |
| New Technology Award | Facility Portal from Facility Consultants |
| Outstanding Student of the Year | Marilyn Wilder |
| PFI/PPP Project of the Year | Carillion Services |
| The BIFM Press Prize | The Facilities Business |
| Training Programme Presenter of the Year | Rob Fernandez |