Chair of Judges

Julie Kortens

Julie became Chair of Judges in October 2019.

Her role is to safeguard the robust standards and ethics of the judging process, making sure conflicts of interest are avoided at all stages and that the Awards continue to be recognised as the gold standard within the industry.

Julie leads the annual assessment of award categories and criteria, ensuring categories are relevant and that they reflect developments taking place across the FM and Workplace sector. Since taking up the role, she has also focused on building a larger and more diverse pool of judges, with a broad cross section of backgrounds, qualifications and experience within our industry.

Julie was Chairman of BIFM (IWFM) from 2014-2016 and is now an Honorary Fellow of the Institute. Her industry awards include the PFM Lifetime Achievement Award, BIFM (IWFM) FM of the Year and WITC Woman of Achievement (FM) Award.

Until 2016 she led the Corporate Services Division at Channel 4 Television where she established FM, Workplace, CRE and Procurement services. Julie is also a qualified and experienced Non-Executive Director.

Prior to her career in FM, Julie was an HR professional and she has continued her HR-related CPD by taking an ILM Level 7 qualification in Coaching and Executive Mentoring and becoming an accredited Myers Briggs and Clarity4D practitioner. She has an MA in Employment Strategy and is a qualified Chartered Fellow of the CIPD.

Lead Judges

Dr Toyin Aderiye, MBA Director, Sheffield Hallam University

CATEGORY: Social Value

Toyin Aderiye is the MBA Director responsible for the strategic delivery and growth of the Executive, Senior Leader Apprenticeship, Collaborative and Global MBA programs at Sheffield Business School, including the Executive MBA in Facilities Management. She has been a member of IWFM since 2009, and enjoys contributing to the Institute including through committees and other activities. A firm believer in applied research, her latest interest is the wellbeing factor in higher education buildings.


Simon Aspinall, CEO, Catch 22

CATEGORY: Newcomer of the Year

Simon is CEO of Catch 22 and an experienced senior recruitment professional with 33 years’ experience of listening, learning and leading on Facilities Management staffing assignments. In 1999, he was part of a small team that launched and successfully developed fm24, an independent Facilities Management company offering a comprehensive menu of services based round a 24 hour helpdesk including: operational services, FM consultancy, concierge services, interim management and FM training & development workshops. A Member of IWFM and Fellow of the REC (Recruitment and Employment Confederation), Simon has been a Team Judge for the last 5 years. Prior to that, he held various volunteering roles in the BIFM/IWFM North Region, WIFM and People Management Special Interest Groups.

Ravi Bhatnagar, Account Director, Anabas

CATEGORY: Team of the Year

I’m a highly experienced account director with a proven track record in Human Resources and Facilities Management. After twenty years of senior operational experience within the Facilities Management industry, my philosophy is to develop a strong team focussed on customer service and innovation, thereby enabling a great atmosphere for people to work in. This approach has allowed me to develop robust relationships with both my team and my clients and create a ‘service excellence’ culture.

Martin Bolton, Managing Director, g2Gsolutions

CATEGORY: Collaboration

Martin’s knowledge of Facilities Management has been developed working as a FM client, an in house FM team senior manager, and as service provider culminating in Martin establishing his own FM consultancy business. Martin has worked with blue chip organisations, Government departments, legal, manufacturing, education, health and leisure sectors giving him an in depth understanding of what good looks like across all FM services.

Martin is a two time industry award winner, he has been an awards judge for the past 8 years, and has worked with many facilities management teams to help them deliver improved performance.

Martin has a very strong customer service focus, putting the customer at the heart of everything we do, and now shares his knowledge and experience working with global FM clients and their service providers to drive improved, collaborative facilities service solutions.

Andy Candelent, Head of Facilities Management, Leadec

CATEGORY: Product or Service Development

Originally in logistics, I have worked in FM for the last 20 years, managing and procuring a wide range of FM services in both supplier and client-side roles, plus property management functions. This includes diverse work environments, including prestigious corporate city offices, manufacturing plants, warehouses, depots and secure research facilities. I have delivered service solutions in highly regulated and secure environments, including secure Government departments, nuclear research establishments and HM Courts. I aim to provide services adding value to both organisation and end user. Supporting IWFM as a volunteer for many years, I’ve appeared on forum event panels and on TV promoting FM learning and development and careers. An Awards judge since 2012, I am now pleased to be Lead Judge for the 2021 IWFM Impact Awards. A committee member of both the IWFM International SIG and Midlands region, I also founded and chair the IWFM Manufacturing Working Group.

Steve Gladwin, Director, Nodus Solutions

CATEGORY: Trailblazer

Beth Goodyear, Owner, FMHS Consulting

CATEGORY: People Development Programme

Beth is a Facilities Management professional with over 24 years’ experience of managing buildings and teams. With an established reputation as a respected Consultant, Trainer and Speaker, Beth’s superpower is attention to detail – the ability to see simplicity and the opportunity for improvement when others can only see problems. Described as engaging, positive and inspiring, Beth creates an environment for others to succeed. Prior to starting FMHS Consulting in 2006, Beth held a number of high-profile roles including Head of FM at Ascot Racecourse where she brought the FM department into the 21st century – the impact of the changes made were so successful, even the Queen noticed and passed comment! Passionate about developing FM as a profession, Beth has held a number of senior voluntary roles within IWFM including Awards Judge, Individual Representative on Members Council and was a past Chair and long-standing Committee member of the IWFM South West Region.

Mark Griffiths, Owner, WMA Consultancy Services

CATEGORY: Technology

Mark is the founder of WMA Consultancy Services, an independent Workplace and Facilities Management consultancy who believe that FM & Workplace management can deliver added strategic value to businesses. Mark has been involved with the awards for some time now and has a real passion for innovation in Technology, Asset Management and Quality of Service.


Bill Hancox, Regional Head of Estates & FM, Science & Technology Facilities Council

CATEGORY: Workplace Experience: Office/Corporate Environment and Workplace Experience: Non-office/Corporate Environment

Bill is currently the Regional Head of Estates & FM in the Science & Technology Facilities Council; providing strategic leadership for all hard and soft services at multiple unique research and development sites across the UK. Prior to joining STFC, Bill was Director of Facilities Management at Edge Hill University; leading the large in-house multi-disciplinary team to considerable success and significant recognition within the FM sector. Amongst his achievements whilst at the University, his team received two BIFM Awards – recognising their outstanding teamwork and collaboration, and their overt customer centricity. Bill has been a Judge for the annual awards for a number of years. It is a role that he finds incredibly inspiring and motivating – allowing him to formally recognise and celebrate the enormous impact that workplace and facilities management professionals, and the industry that supports them, have on business, the economy and wider society.

Anne Kinder, Senior Consultant, Nodus Solutions

CATEGORY: Wellbeing

Anne works for Nodus Solutions, an independent facilities management consultancy who provide consultancy services to clients in the Commercial, Manufacturing, Retail and Residential Sectors in the UK and Europe. Clients include Jaguar Land Rover, Avis Budget Group and several universities. A specialist in asset, facilities, property and contract management, Anne has worked on the delivery of large, national projects that utilise her skills in strategy development, business transformation, contract specification and management, project management and Human Resources. Anne holds a BSc (Hons) in Statistics and is a Certified Member of the Institute of Workplace and Facilities Management (IFFM) and a member of the Chartered Institute of Housing. Anne is Chair of the IWFM Procurement Special Interest Group and a Lead Judge for the IWFM Excellence Awards.

Vicky O’Farrell, Managing Director, Motivational Voice

CATEGORY: Diversity Initiative

Vicky is an award winning Personality Profiler, she lives and breaths Behaviours, Core Values and Limiting beliefs. Helping you understand why you “Do, Say and React” the way you do, how to read others and understand why they “Do, Say and React” the way they do. It’s not about changing who we are, it’s not about labelling people or putting people in boxes, it’s about an awareness, a respect and recognition of our strengths and differences. It’s about adapting our own style to get the best out of those around us. Vicky’s passion and enthusiasm is contagious, inspiring those around her to help themselves to live life in the Happy Lane.

Paul Roche, Head of Facilities – Northern Europe, ERM – Environmental Resources Management

CATEGORY: Positive Climate Action: Small (<500 employees) and Positive Climate Action: Large (>500 employees)

Paul is an experienced property, workplace and facilities professional having held senior positions in sectors such as energy, insurance, finance and legal. He is currently Head of Facilities at ERM – Environmental Resources Management – a leading global provider of environmental, risk, social consulting and sustainability-related services with more than 160 offices in over 40 countries.

Asked of his role as lead judge for the Positive Climate Action Category Paul says “it is an honour to lead this category given the importance this has on our daily lives and the increasing momentum of sustainability initiatives that will affect all aspects of workplace operations and future investment decisions”

Paul has previously served on IWFMs Sustainability SiG and the London Regional Committee.

David Sharp, CEO, International Workplace

CATEGORY: Breakthrough

David Sharp is the Founder and CEO of Cambridge-based International Workplace, a learning solutions provider specialising in workplace and facilities management. A Fellow of both IWFM and the Chartered Institute of Marketing, he has been a passionate advocate for learning and development within FM for 25 years. David is an experienced IWFM Awards judge, and a Liveryman of the Worshipful Company of Pattenmakers, which seeks to develop young managers in the built environment sector. David writes and presents regularly, having authored a number of blogs and special reports, and recently launched Workplace DNA, an innovative artificial intelligence solution to improve the impact of continuous learning in the workplace.

Jane Wiggins, Owner Director, FM Tutor & Associates

CATEGORY: Account Manager of the Year and Workplace and Facilities Manager of the Year

Jane Wiggins MBA FIWIFM is acclaimed author of Facilities Manager’s Desk Reference textbook. Jane established FM Tutor & Associates Ltd helping many FMers to get their professsional qualifications, including winners of BIFM Student of the Year for 6 consecutive years and the inaugural David Bateley Strategic Learner of the Year. She has worked as a consultant to many educational providers and corporate HR teams. Jane has over thirty years’ practical experience of facilities management, project delivery and provision of business support services in major blue-chip organisations and the education sector. She was the inaugural Chair of BIFM Education special interest group from 2003 – 2008 and an active Home Counties committee member for many years. Nominated as aTop 20 Most Influential Women in FM in 2007, winner of PFM Partners with People 2007, finalist for BIFM Best Article in FM Journalism in 2006, and BIFM Office of the Year winner in 1996.

Judge Mentors

Ross Abbate, CEO, Mace Macro

Ross Abbate is the CEO of the Facilities Management arm of the Mace Group. Ross’s main focus is driven by the desire to deliver customer service which adds real value to his clients’ businesses whilst enabling his team to continue to grow as a result. Ross joined Mace in 2007 as a Business Development Manager and was promoted to CEO in 2020. He has over 25 years’ experience in working within the FM industry in a number of regions across the world. This is the 10th year that Ross has been involved with IWFM and over that period he has been involved in a number categories.

Sarah Hodge, Managing Director, HDL

Influential and renowned Property, Workplace and FM professional and ambassador of excellence; a thought leader, commentator, speaker and trainer. Sarah has been an active member of IWFM since its formation. Former Board Member and instrumental in developing the first BIFM CPD framework she has been IWFM Awards Lead judge for 16 years. Sarah has considerable experience in leading complex change programmes in workplace experience and FM service. With expertise in organisational design and crafting the best workplace and service delivery strategies to bring about cultural and behavioral change. Passionate about enabling organisations and individuals to thrive through fabulous experiences whilst optimising the effectiveness and efficiency of the physical asset. Believing strongly in the power of collaboration to drive maximum value through collaborative working practices, Sarah has expertise in IS44001 and developing vested partnerships and driving collaborative business models. Sarah has led award-winning Workplace, organisational re-structure, Facilities Management transformation programmes; translating strategy into action to affect real business impact in private, public and the third sector organisations.

David Hogg, Business Director, SSE

My first job was as an electrical apprentice within the NHS and after leaving the health service, I worked as a controls engineer for How Group (within their service business, MTM). This was in the early nineties, just as FM was raising its profile in the UK. In 1998, I joined Select Facilities Services (part of OCS Group) where I looked after a number of accounts including the BBC regions. At this time, I become heavily involved with BIFM as a Regional Chair, founder and the 2nd Chair of the Audit & Governance Committee. In 2020 during the World Workplace event I was asked to become Chair of the judges and create a programme for these awards, which I am delighted to say have become a milestone event thanks to a number of talented and hard-working individuals. I now work with SSE delivering Smart Buildings for FM’s and end-users.

Andy Kelly, Director of Facility Management, Manchester Central Convention Complex

With over 25 years of knowledge and experience from working in facility management Andy has worked in both the public and private sector. He has worked both client side, working for major blue-chip organisations and for several of the leading FM service providers. Andy has directly managed and delivered FM services to a diverse portfolio of buildings across all sectors of the Facility Management arena. including production facilities, large industrial sites, medical diagnostic buildings, laboratories and corporate office buildings. With a passion and enthusiasm to deliver exception customer service over his career Andy has applied his skills and expertise in many business markets including construction, industrial, health, the corporate business environment and more recently within the event management sector. As a previous winner of the prestigious Facility Manager of the year award Andy has supported the IWFM Impact Awards for several years as a judge, lead judge and more recently as a mentor in the process.

Andy has directly managed and delivered FM services to a diverse portfolio of buildings across all sectors of the Facility Management arena. including production facilities, large industrial sites, medical diagnostic buildings, laboratories and corporate office buildings. With a passion and enthusiasm to deliver exception customer service over his career Andy has applied his skills and expertise in many business markets including construction, industrial, health, corporate business environment and more recently within the event management sector. This was recognised when Andy was awarded the prestigious Facility Manager of The Year accolade in 2007 by the IWFM.

Joanna Lloyd-Davies, Director, JLD Consultants

With a career in banking and corporate finance through to property and service sectors, Joanna Lloyd-Davies has experience in capital projects as well as managing the complex facets of the built environment.

She is an experienced management consultant working in Real Estate and Facilities Management, supporting businesses with a thorough and diplomatic understanding of their needs and commercial boundaries.

Joanna has expertise in crafting intricate service solutions, meeting the demands of an ever evolving workplace environment, focussing on the customer experience whilst enhancing organisational performance, new business opportunities and executive development.

A Fellow of IWFM, Joanna is passionate advocate of service excellence.

Contact us

For any queries regarding the IWFM Awards please call the team on +44 (0)207 880 6214 or email @IWFM_Awards also carries the latest awards news.