Chair of Judges
Mark is the Chair of Judges for the IWFM Impact Awards 2024. His role is to safeguard the robust standards and ethics of the judging process, making sure conflicts of interest are avoided at all stages and that the Awards continue to be recognised as the gold standard within the industry.
Mark is the founder of WMA Consultancy Services, an independent Workplace and Facilities Management consultancy who believe that FM & Workplace management can deliver added strategic value to businesses. Mark has been involved with the awards for some time now and has a real passion for innovation in Technology, Asset Management and Quality of Service. Mark is delighted to take on the role of Chair of Judges for the 2024 IWFM Impact Awards.
Deputy Chair of Judges
Sarah Hodge MSc CIWFM
Sarah is an influential and renowned Workplace and FM professional and high profile ambassador for the profession. Passonate about enabling organisations and their people to thrive through fantastic Workplace experience, Facilities Management, and technology; she is adept in orchestrating business driven solutions and service transformation to deliver the best possible outcomes, optimising the effectiveness and efficiency of Workplace service and the physical asset. Believing strongly in the power of collaboration, she has considerable expertise in collaborative and vested relationships and the implementation of strategies through strong leadership of high performing teams.
Sarah has led award-winning Workplace, organizational re-structure and Facilities Management transformation by developing and implementing creative people centric solutions for a variety of prestigious private, public and the third sector organizations. Sarah has considerable expertise in delivering complex change, translating strategic aspirations and objectives into sustained operational impact.
Toyin Aderiye is a Principal lecturer and the MBA Director at Sheffield Hallam University. She oversees all of the MBA provision at Sheffield Hallam University from the part time Executive MBA programs including specialist routes such as the Facilities Management and Healthcare Leadership routes; as well as the Global MBA.
Her industry background is in Real Estate and Facilities Management. She holds a first degree in Estate Management and worked as a surveyor and valuer in residential, business and compensation valuation for several years before developing venturing into Facilities Management. Further FM practice and a Masters in Facility and Environment Management sparked an interest in applied nature of research which eventually led to a PhD in Management. Toyin is an active member of IWFM and consults on FM and other Management/Coaching related matters.
An experienced senior recruitment professional with 36 years’ experience of listening, learning and leading on Facilities Management staffing assignments. An excellent judge of character with strong people management, organisational and administrative skills. Recognised as a leading recruiter in the FM sector with a reputation for focussing on the most appropriate solutions for the client in their search for new talent and the candidate looking to develop their career.
Simon has spent almost 30 years working in Facilities Management. He began as a researcher and Information Manager for the Centre for Facilities Management in Glasgow, where he was widely published and created some of the first websites in FM. Following this, he worked briefly as a Facilities Manager for Cisco Systems, followed by roles in communications, marketing and sales for some major FM providers.
He is currently Market Director for Equans UK, responsible for strategy and solution development across several priority market sectors. He has written and contributed to over 100 articles in a variety of FM journals and has a partially completed PhD in Facilities Management. He also sits on the editorial advisory board of Facilitate Magazine. He has a strong interest in disrupting old established models and challenging the status quo to change the perceptions we have about FM and its contribution to business.
With over 25 years in senior management roles within the FM sector, Chris has vast experience and knowledge working with large and small FM companies. He has been on many D&I committees and is determined to bring neurodiversity to the forefront of the industry and every workspace it reaches.
Since Chris’s official diagnosis, he has been a champion for autism awareness in the workplace, running several campaigns across social media to help educate workplaces and support younger autistic people to get employment in FM.
Chris is an avid runner and regularly takes part in marathons and ultra-marathons.
Alison is an experienced FCIPS supply chain and sustainability leader, with 30 years experience in manufacturing and facilities management, with expertise in developing category management strategies, developing and mentoring teams, supplier relationship management, procurement systems and ISO 20400 Sustainable Procurement. Currently Procurement Director for the Edwin James Group, Alison leads the procurement strategy for the group with responsibility for ESG.
Alison is also the former Chair of the award-winning FM Supply Chain Sustainability School, which leads the industry in Sustainable Procurement and a CIPS global mentor
Mel is the Director of Executive Education at Nottingham Business School. She has a Doctorate of Business Administration (DBA), MSc in Coaching and Mentoring and an MA in Communications. She is a fellow of the Chartered Management Institute (FCMI) and a certified member of the Institute of Workplace and Facilities Management (CIWFM). Mel’s research and teaching areas are focused on personal and professional development, communication, communication through change, coaching and mentoring, facilities management and the workplace, and women in leadership.
She has been involved in the development and delivery of bespoke facilities management programmes for businesses focusing on communication and leadership development. Previous clients have included the European Space Agency, NHS Trusts and Astra Zeneca. Mel is leading the development of the online microcredentials on FutureLearn which allows professionals to study flexibly and stack the microcredentials to a Postgraduate award- https://www.futurelearn.com/partners/nottingham-business-school
Employed in the property industry for over 15 years & subsequently, Shumon has developed a significant level of asset & operational experience by managing PRS, BTR & FM portfolios on behalf of investment landlords, landed estates, charities, not-for-profit organisations, private trusts & a multinational construction/infrastructure company.
Shumon holds an MSc in Real Estate & Property Management and Fellowships with several professional associations. He is also a committed supporter of raising professional standards in the property industry, and his articles can be found in industry publications.
National healthcare leader with over 15 years of experience specialising in Environment, Social and Governance (ESG), climate change, workforce, and complex service transformation. A resilient, people-focused intrapreneur working across community, governmental and industry boundaries delivering high-impact programmes to shape sustainable healthcare for the future. Passionate about transforming organisations through their people using values-based innovation, entrepreneurship, data analytics and tangible delivery.
Simon Esner has worked in the hospitality and built environment industries for over 40 years. During that time, he has developed a hard-won ability to develop and grow positive customer relationships through high-level negotiation skills. These fundamentally focus on a win-win scenario, whilst maintaining project margin and profits as the overriding motivator
As a natural leader, Simon manages, develops, and motivates teams to achieve their objectives. He also possesses first class analytical, design and problem-solving skills, and is obsessed with maintaining high quality standards.
Recognised nationally in 2013 at The UK Sales Director of The Year – https://bmmagazine.co.uk/news/winners-announced-2013-national-sales-awards/
Additionally Simon was awarded the Hospitality Industry highest accolade in 2017. Being awarded a Catey – “Outstanding Contribution Award” for achievements in industry and commitment to industry charities Springboard and Hospitality Action – https://www.thecaterer.com/news/foodservice/simon-esner-and-alison-gilbert-take-top-awards-at-foodservice-cateys-2017
Nick has been a volunteer with the IWFM since 2012 and is a previous Chair of the South West Region and Chair of Members Council. Nick is has been an award judge for four year and has been a lead judge for the last two years. Nick has a wealth of experience across many sectors in the FM industry, and specialises in Hard FM and Project Management. Nick is keen to recognise and share best practice within the industry and feels privileged to be part of the judging community.
Neil is an Energy Efficiency, Low Carbon, Business Leader who has worked in the sector for 20 plus years. In 2012 Neil founded Carbon Numbers, focusing on Energy Performance, Carbon Reduction and Building Management Systems. Following this he was awarded Entrepreneur Of The Year by Tendring District Council in 2019 in recognition of the service offerings and local job creation of Carbon Numbers. A specialist in Energy Performance Contracting and Net Zero planning, Neil holds a master’s degree and is a member of The Energy Management Association and an ESOS Lead Assessor.
I am a Contract Director for Equans E&S Solutions working in Healthcare Private Finance. I am also Chair of the Healthcare Working Group for the IWFM. Coming from a Construction background, I have moved into Facilities Management operations for the past 15 years and in particular Healthcare. I enjoy looking at innovative ways of delivering solutions for clients and in particular how we can harness the use of Data and Digital solutions to improve ourselves and our service delivery.
Chartered Built Environment, Infrastructure & Urbanism Consultant, Global Executive Development Advisor, specialising in CRE/FM & property advisory services to leading NHS, social care, & private sector organisations, & with extensive property interests both in the UK & overseas, Certified Member & Mentor & Deputy Chair IWFM Health Working Group at IWFM as well as being a Qualified Professional Member at RICS, RICS Global Ambassador, RICS APC Professional Training Chair person Assessor & Counsellor & Vice Chair RICS North West Regional Advisory Board.
Certified Professional Management Consultant, holding multiple International Leadership, Consulting & Built Environment Qualifications, qualified in Gestalt psychology for organisational & personal development.
Member Academy of Urbanism with special interests in place making, health on the high street & stakeholder centred engagement & inclusion.
Fellow of the Faculty of Building & Forum for the Built Environment.
Recognised CILEX member, IoP Fellow specialisms include property law, & Landlord & Tenant matters.
A successful career spanning over 35 years having held Senior NHS national role and Consultancy roles.
With strong multiple University links both in the UK & overseas, with an interest in helping individuals & organisations develop for personal & social good.
Beth is an established trainer, speaker and facilitator with over 26 years of managing buildings and teams. Prior to starting FMHS Consulting Ltd, Beth held a number of high-profile roles including Head of Facilities Management at Ascot Racecourse where she was responsible for all Facilities Management operations – the impact of the changes made were so successful, the patron at that time, Her Majesty Queen Elizabeth II, noticed and passed comment! As one of the leading trainers in her field, Beth specialises in 4 key areas; Professional Development; Facilities Management, H&S and Compliance; and Mental Health. She is an approved MHFA England Mental Health Instructor and a licensed IOSH H&S trainer and her feedback is exceptional, with learners using words like ‘inspirational, motivating, engaging and brilliant!
Partner – Head of the Facilities Management Portfolio and Asset Management (PAM) team. I joined Gerald Eve in 2017 and was previously a Director of Facilities Management at Helix Property Advisors. I gained earlier experience working for CBRE Management Services and Land Securities Trillium. I ensure the Facilities Management (FM) team have the skills, knowledge and experience to provide excellent FM services to the properties under our management. I manage contracts and supplier relationships, monitor compliance to UK law, regulations, standards and policies and ensure risks and issues are identified and appropriate systems are in place to manage and mitigate them. With a focus on ESG being of particular importance to ourselves and many of our Clients, we benchmark the performance of our properties and seek to improve this year on year. https://www.geraldeve.com/
An experienced Facilities Manager with over 30 years demonstrative experiences in Facilities, Ops, Emergency and Estate Management from an operational perspective cleaning toilets, to Strategic Estate Planning for an international dispersed portfolio and Senior Exec level. A Military Veteran (Infantry) of 26 years, he retired as a WO1 (RSM), Command Sergenat Major with the PWRR.
I am currently a Project Principal and Director of Facility Management Advisory at Mott MacDonald, a global engineering and construction services company. I help a wide range of clients in the UK and overseas with property and facilities management challenges. I specialise in FM strategy, soft landings, digital asset management, procurement and service improvement initiatives and have a proven track record in delivering solutions to a wide client base.
I am a Chartered Facilities Management Surveyor, a Fellow of the Royal Institute of Chartered Surveyors, a Fellow of the Institute of Workplace and Facilities Management, and a member of the CIOB and IAM. Through my career I have developed knowledge and experience that helps me understand varied client requirements related to property, FM and lifecycle cost advice, as well as experience in planning and cost analysis of asset replacements for a wide range of built facilities.
For over 30 years Sean has been passionate about people, passionate about the workplace and how harmonising both can lead to success and high performance for all.
Andy’s knowledge and experience in Workplace and Facility management has developed whilst working within both the public and private sector for the last 25 years. He has worked both client side, working for major blue-chip organisations and also for several of the top FM outsourced service providers in the industry.
Andy has applied his skills and expertise in many business markets including construction, industrial, health, the corporate business environment and more recently within the event management sector, as Director of Facilities at Manchester Central Convention Complex. As a previous winner of the prestigious BIFM Facility Manager of The Year accolade in 2007 Andy is driven with a passion and enthusiasm to deliver exceptional customer service and best practice across the FM Sector
Helen is Head of Estates for the National Composites Centre. She has extensive strategic and operational experience in multiple sectors from Hospitality to R&D, gained over the last 20+ years. Helen strongly believes that innovation and developing people individually, as well as a team, is key to effective FM delivery and achieving best practice to exceed expectations.
In her spare time, she volunteers as a Director for North Bristol SusCom which promotes sustainable travel within North Bristol in partnership with local authorities and businesses. This will be her 2nd year volunteering as an IWFM judge.
Joanna can be described as one who blends strategy, innovation and stakeholder engagement to deliver business outcomes. A keen advocate of the belief that the workplace should be experiential and experimental. Outside CRE and Workplace, you’ll find Joanna undertaking a variety of mentorships – supporting the growth of others and learning from them too.
Francesca has been a part of the FM industry for 13 years and has worked as both a client and service provider, which has given her a broad perspective when delivering exceptional workplace experiences. In her current role as Account Director at Pareto FM she heads up an operational division, supports HSEQ development and Mental Health awareness within the business.
Deep has extensive knowledge and expertise as a client relationship director, having accumulated more than 20 years of executive experience in the fields of facilities management and the construction industry
Deep has a strong passion for driving innovation within the FM industry and is a dedicated advocate for promoting equality, inclusion, and diversity in all aspects of their work.
25 plus years experience in Workplace and Facility Management, gained in the public and private sectors. Super passionate about FM. Currently working as Director, Workplaces at Adidas, leading teams across the UK, Nordics & Eastern Europe to deliver the best, safe and complaint workplace experience in over 100 sites including offices, showrooms, retail stores and distribution centres.
Jake has over a decade of experience in residential facilities management, working both client and agency side. He is a chartered FM surveyor with the RICS and has a passion for developing continuous improvement within his teams.
My aim is to be seen as an authentic ED&I voice within FM, recognised for offering valuable, insightful and diverse ways of thinking as a leader, a trusted peer and an active advocate, someone to bounce ideas off of and seek opinion from. My passion lies in bringing ED&I to the table to improve the wider lives of as many people as possible by driving respect, equal opportunities and an inclusive environment in which to thrive.
An experienced and successful Workplace and Facilities Management leader with experience in both the private and public sectors working for service providers and in-house teams for various-sized properties to deliver exceptional services and outcomes. I have proficient knowledge and experience in FM services (soft and hard) leadership/management, stakeholder management, customer service, health and safety, budgeting, project management (e.g. insourcing FM services and strategic project work) and events planning.
My current role reflects the diversity of the organisation’s needs, where I have made a real contribution to the organisation’s performance, people and property portfolio as a value creator with solid performance. These successes have been realised through my drive and passion for delivering world-class customer/stakeholder service and experience, leading collaborative projects, developing the best talent, and ensuring the alignment of my team’s ethos and culture to meet the organisation’s vision and strategic objectives.
Trevor Payne is the Director of Estates at the University of Birmingham responsible for a complex portfolio of heritage and cutting edge HE buildings. He is responsible for over 200+ buildings, over half a Million M2 of floor space and over 700 acres of award-winning grounds and sports fields that support 40,000 students and 8000 staff. Trevor has just delivered a £1BN capital programme and is about to complete a comprehensive campus masterplaning commission in April 2024. He has also delivered a new 4,500 student Dubai university campus which opened in April 2022 and is working with Bruntwood Scitech on a new Life Sciences Park in Edgbaston to open in June 2024 working closely with the UK NHS.
Trevor completed a successful 28-year career in the UK Health service managing a portfolio of the largest, oldest and newest NHS healthcare buildings & sites. He has developed an active network that links NHS and HE estates Directors. The University successfully hosted key facilities for the Commonwealth Games held in Birmingham in July 2022. UoB have just signed a ground breaking living lab/IoT partnership deal with Siemens to create the World’s Smartest campus.
His first book “Facilities Management – A Strategy for Success” was published in May 2000 (ISBN: 1 90237535 1) and is still on the International reading list of a number of University FM MSc academic courses. He regularly presents papers nationally & internationally at seminars and conferences on a wide range of matters relating to Facilities, Estates Management, SMART, intelligent Campus design and Sustainability. Trevor is a Fellow of IWFM.
Graham has worked in technology within the Built Environment for the past 30 years. He is the commercial director at Datore, who provide Analytics as a Service for the Built Environment. He has been lead judge for technology for the IWFM awards for the last 4 years. More information via the company website at www.datore.co.uk.
Throughout my career, I’ve consistently built connections, leading high-performing teams, and driving transformative change in diverse and complex environments.
Key accomplishments include:
– leading a comprehensive redesign and consultation of a 300 person plus property function whilst maintaining operating capability
– earning recognition for the Virgin Media O2 Project of the Year 2022 involving the outsourcing of the FM function
– successfully overseeing the FM building and services design for a new HQ
– securing CEO approval for a 5-year Integrated Strategic Business Plan
A dynamic, time served engineer and now a proud Managing Director with 18+ years of hands on experience and facility management success within the private and public sectors. PFM Account Director of the Year 2021 and IWFM Judge 23.
Martin has edited the IWFM’s media brand Facilitate – formerly FM World – since 2011. During this time he has overseen the brand’s evolution in terms of frequency, format and focus. He has thirty years of media experience is in the B2B, client publishing and membership organisation sectors and has previously edited in the logistics, small business, public transport and group travel sectors.
Martin has written for a variety of media brands on the topic of workplace and facilities management since the turn of the century. He also develops further discussions about the current and future built environment via The Planner, the magazine of the Royal Town Planning Institute.
Paul is an experienced Property, Workspace and Capital Projects professional with experience in sectors such as energy, insurance, finance and legal. He is currently Head of Facilities at ERM – Environmental Resources Management – a leading global provider of environmental, risk, social consulting and sustainability-related services with more than 160 offices in over 40 countries.
Asked of his role as lead judge Paul says “it is an honour to be involved in these awards and to experience the incredible work that takes place every day to build, maintain and constantly improve the workplace”
Paul has previously served on IWFMs Sustainability SiG and the London Regional Committee.
Maud Santamaria is the Workspace Director for GWI business. Maud is redefining the boundaries of workplace services and interior design to deliver an exceptional experience for stakeholders and employees. In addition to leading the Corporate Real Estate strategy for GWI’s sites, Maud is also responsible with creating and managing GWI own workplace experience across its 5 global locations.
Maud is also the chair our the IWFM SIG for Customer experience.
Throughout her Workplace career, Maud has been paramount in implementing innovative solutions to workplace challenges, across the financial, retail and technology sectors. From Proptech, IOT and tenant app to air quality, interior design project and Front of house management, Maud’s interest and understanding of how all topics fit in together to create a great place to be is only match by her constant curiosity to find a better way.
Maud’s passion and experience for what makes a workplace engaging and effective has led to her transforming corporate offices around Europe. From a career that started in office furniture to leading GWI’s workplace experience strategy, creating inspiring workplaces has always been Maud’s ambition.
A Solutions Director with workplace, information and business process specialists SPS, Keith has over 20 years of experience in document management, front of house, integrated facilities and workspace projects. With a background in document and information management, Keith has held operational roles in FM services within the pharmaceutical industry and business development roles for national and global FM providers. Keith has developed and led successful industry award submissions for IWFM, the Institute of Customer Service and Sunday Times Best Companies.
I have been a Facilities Management Professional for over twenty years and am currently working at the House of Commons, influencing their soft services delivery, and responsible for delivering large scale decants that have a significant impact on the house, and how it delivers its business. I was Head of FM at Stansted Airport overseeing the transition to a TFM model, which was followed by the insourcing of the soft service model, including cleaning, waste and pest control. I worked on the Tri Borough account which integrated the FM provision of three London councils – Westminster City Council, The Royal Borough of Kensington and Chelsea, and the London Borough of Hammersmith and Fulham. I led on the customer service excellence ensuring communication, processes and continuing improvement was delivered, and supporting the councils to transition to the new model.
Darren is an experienced Facilities Management leader. He is currently working as the Project director, leading the consultancy team on a prestigious project in Saudi Arabia. With twenty years’ experience in facilities management, Darren has held previous roles with service providers working with numerous blue-chip organisations. He has also worked in previous client-side roles in the financial services sector as well as leading the transformation of a local authority direct labour organisation.
He is a certified member of IWFM. Darren is a big advocate of the FM industry and how it can support effective business operations by delivering customer centred solutions. He holds an MSc in Facilities Management and has recently become a Chartered Engineer and member of CIBSE.
David Stevens is a board member of CIBSE, a member of the Diversity & Inclusion Committee and chair of the LGBTQI+ Panel. He has over 30 years experience in Building Services design, construction, project management, operations and strategic maintenance planning.
David is the Vice Chair of the CIBSE FM Group and sits on a number of industry committees, boards and awards judging panels. He is a CIBSE Silver Medal holder and Liveryman of the Worshipful Company of Engineers.
David specialises in the operational aspects of the Built Environment, with FM best practice, improved standards of engineering delivery, and effective performance management across large property portfolios as his main areas of engineering focus; with a keen interest in Soft Landings and major projects transition.
David has worked in both the private and public sector and is currently Director of Estates, Facilities and Capital Development for an NHS Trust.
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Chris has worked in the Property Industry for over 15 years, both supply chain and client side. Starting in facilities services delivery, moving through contract and procurement management to heading up a facilities function.
Chris is currently the lead on supply chain transformation within facilities services in the Property & Health Industry for his client.
Sharon Slinger FRICS CIWFM is the Director of Constructing Rainbows and supports built environment organisations to improve their business through implementation of diversity and inclusion strategies. With a background in quantity surveying, Sharon has over 20 years’ experience working in the construction and facilities management industries for main contractors. Other roles include: • founder of LGBT+ in Facilities Management (@LGBTinFM) • member of the Institute of Workplace and Facilities Management Equity, Diversity & Inclusion Focus Group Sharon has also featured in the OUTstanding/FT Top 50 Future Leaders list and won several awards for her work in diversity and inclusion. www.constructingrainbows.co.uk @SlingerSharon @ConstrucRainbow
Steph is a Workplace and Facilities Management professional with over a decade of experience successfully developing and delivering combined WFM services at Arup’s London offices. Steph’s interests include advancements in technologies that provide intelligent data, encouraging smart working across her discipline, such as the use of sensor technology to manage plant life cycle, as well as smarter ways of improving the journey to achieving Carbon Net Zero and creating truly adaptable buildings meeting business and social requirements.
Steph is passionate about ethical WFM, sustainability and circular economy and is an advocate for collaboration to develop offices to best serve those working in them. Bringing people and teams together, driving quality and excellence, and in turn productivity. Steph is also committed to developing her team through learning and mentorship and was incredibly proud to have won the 2020 ‘IWFM Manager of the Year’ Award.
An experienced Facilities Management professional with a passion for innovation and a specific interest in the development of teams and the success of young people in the sector. Recognised in 2019 by being awarded the Worshipful Company of Pattenmakers Young FM Manager of the year. I am an active committee member of the Young Pattenmakers, the IWFM People Development SIG Chair as well as judging for the IWFM awards for the past 4 years
I have worked in FM for nearly 10 years and have worked in a number of industries including Education, Logistics and healthcare. I have recently joined Just Eat to head up the FM function in the UK.