Property Team, Direct Line Group

The Direct Line initiative was all about the benefits of a truly different way of working collaboratively.

The Group (DLG) Property Team realigned the way it works with FM service provider partners by choosing smaller FM firms based on previous experience with each and set out to create the perfect FM team.

By aligning objectives and trusting in the individual strengths of the parties, they created one team whose value is truly greater than the sum of its parts.

The focus was on individual delivery contracts between DLG and its two supply partners and committing (non-contractually) to collaborate for shared success. Site ownership has improved through a single vision and co-operation and they have found more time to focus on priority areas such as becoming plastic free and cutting energy use.

One year on, the DLG Property Team has been so successful that the procurement team is using the model to broker future supplier contracts as the benchmark for best practice within the business.

The judges were impressed by the simplicity of the project and inspired by its potential to transform FM delivery by true partnership in a real collaboration for the benefit of all.

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This Award recognises the product or service that through its development and utilisation has had the most positive impact on facilities management provision.